Bank of America (with Drive-thru ATM)

Bar Grgar _{on Google}

Mar 4th, 2024

The employees are not helpful at all.

Jen U _{on Google}

Feb 12th, 2024

Always a great experience

jose reyes _{on Google}

Oct 6th, 2023

Staff is good but they never have enough tellers and the lines are always long because of it.

Devin Jane _{on Google}

Aug 29th, 2023

I went to this bank to become a co-signer on my husbands business account and they told me I needed to go through our business and put myself as a second owner of the LLC first and all these other complicated steps first. Putting myself as another member of the LLC would have changed my tax situation and been a big deal, however they refused us until we did this. We went down the street to a different Bank of America and they allowed me to be a co-signer and did it in about 10 minutes. If we listened to these tellers it would have totally complicated our taxes and been a very long process. They are uninformed.

Amy Karaman _{on Google}

Nov 5th, 2023

Was a walk in one morning to do a wire. Gentleman in the front said it will take around 30 min plus minus 10. After 45 min I came to talk to a lady at the time and asked how much longer it would take, I had my zoom meeting coming up in 30 min so wanted to know what my time frame was. She looks at my name on a sticky note ( not in the system, because I know BOA will send you the survey after) and says to me ( like she was there when I walked in) like we always say to our clients, it will take at least 30 min but we dont know when will get back to you. So I set back down, then the guy that was there before me says, its always here like this.. I have been sitting for 1,5 hours sometimes I come and sit for 2 hours. How do you expect to get seen so soon? And I told him that its not normal. I have not been to this location but any other one that I go to they always say correct time or they make you an appointment.
Then I saw one worker that was sitting in his office go out and get his charger out of his car. And all of them just chilling. So I asked another lady who was the manager, and she pointed at the lady in front. That was The MANAGER I was in shock. I said I cant believe you treating people like this. This is not BOA. Customer service is always on point. I said I dont want to do business with this location and I will notify the corporate. She gladly gave me her card and said here is my name if you need it.
So I went to my regular location. They met me with a smile and said : We are busy at the moment but we can see you in two hours. Also do you know you can do wire online from your computer? I said no I didnt so they send me instructions and said they would love to help if I had any questions. This is what Im used to when banking with BOA not some attitude manager, that has no idea of culture of BOA.
Writing here, so maybe you can read while you sitting and waiting in that location.
Also not surprised on the ratings here.