Verizon

Absolutely terrible. Lied to about when my replacement phone would be delivered. Then told by the agent that, "it is what it is" and there is really nothing that can be done to get a new phone in a timely manner. What's the point in having a warranty and paying for insurance if we can't get replacement devices quickly? I have been a Verizon customer for over a decade and this level of service is unacceptable. Do better
Mar 16th, 2024

Very shady company. I have repeatedly had issues with this locarion giving incorrect quotes and then refusing to correct it. Purchased a tablet for my daughter for Christmas on promotion so that the cost of the tablet would be free. Rep apparently gave me the wrong tablet so this one WAS NOT on promotion. I didn't find out until.i got my first bill and Verizon refused to honor or correct their mistake. I do not recommend Verizon and I ESPECIALLY don't recommend coming to this location for anything. You will absolutely be lied to and ripped off
Mar 7th, 2024

Jan 25th, 2024

I went to Verizon today to get my data transferred from an old Samsung phone to a newer phone. The associate that was helping me left me and went to help someone else and never came back to help me. I had to disconnect the cable from the phone myself when it was 100% complete. Poor customer service
Jan 11th, 2024

I purchased two Gizmo watches for my children last year. I have paid more than 3x what I was told I would be billed. I purchased the devices outright and have still been billed for them monthly. I was unable to access my account for months due to a technical issue and despite several support calls. I have returned multiple times and the issues are still not resolved. I regret Verizon completely. I wish I would have chosen a different device and service to communicate with my children.
Jan 5th, 2024