PANDORA Jewelry

Just left Pandora! Today is my daughters birthday. Went in to Pandoras to purchase a charm for her. Let me start off by saying I was not greeted when I walked in. The associate was doing inventory I assume, but we did make eye contact. At this time, it was just her, the security guard and myself in the store. I knew what I wanted and it was in the display case. Out of myself being polite, I was waiting for her to finish pilfering around on the floor. Moving forward, a white lady walked in and was looking around. Do you know she had the nerves to ask her if she needed help before me. I waited on this associate for at least a 10 minutes. I did bring to her attention that I was there first. After that, I honestly didnt even want her help. This incident happened on 4/5/24 at around 1:50 pm. Im sure that you guys may have the capability to run your cameras back. I am the lady in the pink and gray monogram shirt with the black pants on. This is the first time an incident like this one in particular has happened, but this is not the first time an employee has acted like they didnt want to help. I am so annoyed right now.
Apr 5th, 2024

My son bought his girl friend the wrong size bracket for Christmas. They didnt realize it was the wrong size until they put a Valentines charm on it. Since, Ive been a customer of Pandora for many years, I told him that they would take care of it. He tried to exchange it for a slightly bigger size. He was told that he couldnt since it was over thirty days. Ive never had that problem before!! The Germantown location wasnt helpful, telling him he had to pay full price for another one. Instead, he had to go to the Wolfchase location where he was helped properly with no issues. We will be shopping at Wolfchase from now on. Germantown, get it together!!! Wolfchase, keep up the good work, you are rockstars!
Feb 25th, 2024

Feb 17th, 2024

Side eye as a welcome look and every single staffs ignored me when I walked in. They are being racist I guess.
Feb 6th, 2024

This is the worse experience ever I went into the store and no one attended me and when the lady finally came she had ask if anyone had attend us we said no and she told us to get at the back of the line and then another lady enter be-hide us and they attend her rude racism right here and rude workers I will never come here again this pandora store needs new workers or training cuz their attitude and everything was mean and rude if I could give this a zero I would
Jan 8th, 2024