Baskin-Robbins

Feb 25th, 2024

Unprofessional.
Feb 7th, 2024

Good place
Aug 24th, 2023

02/25/2024 I guess businesses don't care about customer service anymore. It's just bodies. No one cares if you are satisfied, or not, nobody cares if you place a order or not and they definitely don't care if you walk out or not. Here's my experience. I walked in before a Door Dash customer, the young lady was assiting what I overheard to be a Door Dash customer which was fine. However, the Door Dash customer who came in behind me stood there semi behind off to the side of me just announced that he was there to pick up a order. The young lady answered him and told him that his pickup order was not ready. I then asked is there a line (because Door Dash or not I was in line before him). (I didn't say that) The young lady responded he is Door Dash and we will get to your order after him. That was all that I needed to hear. I walked out immediately. If Door Dash takes precedence of customers who are next in line, then I have just been educated. Based on the other responses from others that have left reviews, the customer service or lack there of is not new a issue. I should have read the reviews before visiting this location. I wish we were in the Jetson era where we can select what you want and it teleports to you. Because these new humans that are working don't have a clue about customer satisfaction. Im not going to bash the young lady because she may not have been appropriately trained but here are a few suggestions: when you hear the door open acknowledge the customers, if there is a wait, let customers know. If there is a Door Dash pick up, have a specific place for them. And this is most important WASH your hands and yes use soap. Its not much it's just CUSTOMER SERVICE. Note to the owner of this establishment please stress the importance of good customer service, good recovery to your employees. It will make a difference in your revenue on the upside. Peace!
Feb 26th, 2024

Horrid employees. PLEASE, listen to all these reviews about the employees attitudes- they seemed SO BOTHERED to have customers. Go to Ben and Jerrys or TCBY right around the corner to be treated like a person!!! I asked for a waffle cone with two scoops of- and she cut me off and just said no. After staring at her for a second, caught off guard, she said we dont have those. And shrugged around like it was common knowledge. So I got a regular cone, and when I asked for the double scoop again because she started to walk over to the counter with one, she came back over and put it on lopsided Im not one to be ugly, so I just figured Id eat quickly. So I stepped in front of her register, and she walked around to the other one and then just stared at me without saying anything and didnt speak another word entire transaction. Other employee was giggling as I walked out.
Oct 8th, 2023