Wendy's

Unfortunately, I should have seen the sign as my sign to go to a different location. I pulled in around 1030p. with 3-4 cars in front of me. When I get to the menu/speaker to order, there's a sign stating they are short-handed for the evening. I'm very empathetic to these situations, especially in the service industry. I've been there and done that. The associate taking my order was polite and didn't sound overwhelmed. This demeanor continued through my entire exchange with the restaurant. It wasn't until I got home with the food and bite into the burger (same with my wife's) that the issue arose. The meat for the burgers had apparently been cooked and left out for a long time. The meat was dry, bone dry, giving it a much different texture (crumbly) and a weird flavor. It was not edible. To go back out late to get more food or call and make a fuss on a night when the team was already under pressure seemed like a possible tipping point. Before leaving the drive thru, I told the associate that it might feel like no one noticed his hard work today but to keep it up. It was to be commended to be there with a good attitude, and if he does, then in time, his work will be recognized. Hopefully, this concern is something that was noticed and addressed before this review. If not, then my hope is that this be a reminder that great customer service can't be the only thing that's good. Even when you're short staffed, it's equally important to maintain quality in food, cleanliness, and how customers are treated.
Apr 9th, 2024

Roger, the man at the window, was extremely polite and energetic, and that's something that you just love to see in fast food. My food was all hot and fresh, and absolutely delicious as well! All in all, I definitely had a 10/10 experience tonight at this Wendy's, and I will absolutely be coming back. Keep up the good work!
Apr 6th, 2024

Apr 6th, 2024

Apr 5th, 2024

Manager cussing at employes . Employees cussing at each outher will never return
Apr 1st, 2024