Oakwood Cleaners

Dear David,Thank you for sharing your experience with us. We sincerely apologize for the disappointment you’ve encountered with our service. Ensuring every customer's satisfaction is our goal, and we regret not meeting this standard for you.Upon learning about the stain and odor of your returned items, we immediately offered to reclean them, now understanding the specific nature of the stains. This gesture stands at no charge, as we aim to rectify your concerns to your full satisfaction.We acknowledge the confusion regarding the cleaning timeline. Though a 4-week completion was mentioned, both the signed Special Processing form and drop-off ticket specified a March 1st due date. This discrepancy falls short of our standards for clear communication, and for that, we apologize.The Special Processing form, signed by K.V., was intended to set realistic expectations about stain removal, especially for unidentified stains or fabrics. We now recognize that a more detailed understanding of the stain's origin at the outset could have allowed for a more targeted approach.Your feedback is invaluable to us and highlights areas for improvement in our service and communication. We are committed to making this right and restoring your confidence in our services.Please reach out to us directly to discuss the next steps. Your trust is paramount, and we are dedicated to earning it back.