Fifth Third Bank & ATM

I have held an account here for over 5 years now. In the past year I have not been able to get ahold of anyone. I call 3 times a day 2 times a week for the past month( I am not able to go in to the branch as I am a truck driver) and not a single answer. Will be closing my account as soon I can get ahold of someone.
Feb 21st, 2024

Avoid trust me go elsewhere use any backwoods home town bank instead of Fifth Fraud. Worst banking experiences of my life, opened account with a check and was told money would be in account in 2 days AFTER I asked teller multiple times if long hold time expected because I would try another route, it took 15 days! Additionally any out of state check deposited was held 10+ days, varying information when speaking with different personnel in store. Changed my phone number and was locked out of online banking AFTER I updated my number online and in person - could not understand why nor receive any explanation about my account or how to fix situation so I Withdrew all funds, one month later I went to open another account at a different bank to learn I couldnt start an account because my account at 5/3 was charged off for over $200 and now I did NOT receive a single call, email, etc about account closing nor charge off. Criminal. From the bottom of my heart I Hope rising inflation and weakening economy forces 5/3 bank out of business.
Feb 9th, 2024

Deposited a check and had to wait a few days for it to be available. 3 days later it was available and so... started spending, then all the sudden it declines. Apparently, they went back and took the check out of my account and are now holding it for 2 weeks, leaving me with a negative balance and overdraft fees for the charges I made while it was available... Very very very shady. Shame too... I was getting ready to move my business accounts here. Thank God I didn't. Just stay away.
Dec 13th, 2023

While I have seen negative reviews, I have found this 5/3 branch to be very efficient and friendly.
May 20th, 2023

They are extremely slow at this location! I do like the bank, however they charge a lot of unnecessary fees! But they say they wanna make your day a fifth third better how? You definitely cant with charging High fees and they DO NOT work with you if you need to make arrangements to pay on your credit card to work around your pay week! If you dont pay it ON TIME whether you have it or not you will be charged!!! Then In the app its useless to chat with the agents they can never help!! They always refer you to call. On top of that, I went to this location and was not even greeted I had to make it known that I was there!!! Smh I rather go to HENDERSONVILLE I WILL NEVER go back to the Gallatin location!
Feb 10th, 2023