Toyota of Gallatin Service Center

I had a really bad experience with what an assistant service manager told me about pricing...& ended up with over an $811 bill, despite having told him I didn't need to spend more than $100 over the cost of the oil change. Needless to say I was pretty upset. I did speak to the Service Manager, and he offered me a couple of options, including a huge credit for future services, which we chose. As upset as I've been at the situation, I appreciate how willing Mr. Wilson has been to work with us to "bring us into the fold" as he says, of their family of customers. I look forward to working with him in the future to make this experience a distant memory.
Mar 30th, 2024

AJ in parts dept. Very friendly,helpful and knowledgeable. Helped me get my daughter's Toyota back on the road.
Mar 29th, 2024

What should have taken an hour only took 20 minutes. They had all hands on deck.
Mar 15th, 2024

They seem incompetent. I brought my Toyota Camry in 3 times for the same problem. First time they changed coil packs. Second time they said spark plugs were bad when I had replaced them myself a year before, but went ahead and let them do it anyways. The third time I brought it in with all the dash lights on once again, and they tell me all the lights went off and they cant see a problem. I was told if they come back on to bring it back in to them and they would try to figure it out.
Feb 27th, 2024

I booked and had my 1st oil change, tire rotation, and inspection. I have to tell ya folks, this is a top-notch operation. Very courteous, thorough, and has the best coffee station in town! RG
Jan 29th, 2024