Pottery Barn

My wife and I decided to buy new dinner ware which included dinner plates, salad plates, bowls, and glasses. Susan was extremely helpful getting everything together for us, but then she said they would have to order the salad plates and us pay for shipping (should be free). I asked why when there plenty of salad plates. She said the manager stated there had to be so many "display" plates to show. We got everything paid for but this still wasn't sitting well with my wife and I about the plates. She went back over to where the plates were, come back, and said they have 13 plates, but can't sell us one? I went back over with her and recounted the plates in both and they had 28 salad plates!! 28!! And they can't sell us one??? I went back over to Susan (who is very nice by the way) and I asked to speak to the manager (I think his name is Chris). We waited several minutes before Susan came over to where we were and said we can buy the plates per Chris. So we bought our freakin plates!! So here's the thing....why do you have plates for sale and you can't sell them? Especially when you have 28 of them! And why did the manager never come out to speak to us? Does he not liking speaking to people? Does he not like people? I've read the recent reviews and if what everything people are saying are true, then it starts with the manager. My wife and I will be buying the remainder our dishes online or just go to the store in Brentwood.
Jan 20th, 2024

This store does not honor the markdown prices they advertise in their store. An item that was 20% off (per a sign) was, in fact, full price. The manager, Chris, refused to honor the advertisement. Chris has a poor attitude and shouldn't be working with the public. I'm very disappointed with the staff, and their operations, at this store.
Dec 13th, 2023

Unfortunately I dont have any good feedback to provide for this store. I visited them three times over the past couple of month and every time I had a very bad experience. Associates are very unfriendly, and arrogant. They almost give a feeling like why r u here and why r u asking questions. I called today to ask about a product I bought and the person answering the phone was so unfriendly I had to cut the call short. I will not go back and sadly dont even want to buy any PB products online. I ll just stick with CB.
Sep 29th, 2023

I have been a Pottery Barn shopper for over 10 years. This store has had the worse costumer service I have ever experienced. I was at this store and got asked if I needed help, which surprised me because they usually do not ask if you need help. When I asked for the pillow that I was interest in, I did not want to pay the amount for the pillow I wanted, I wanted other options. This lady had the rudeness to laugh in my face and said ,"no we do not have anything else close to that, and walked a way!
Sep 26th, 2023

Just terrible customer service. Took 90 minutes to get a ship to store order. And it wasn't because the store was busy, it was because of the 5 people "working" only one was actually helping customers.
Jul 13th, 2023