New Age Flooring & Remodeling

This was the most stressful experience we have ever dealt with. We had a bathroom remodel - it started in May of 2022...and it was just finished... in February 2023. Just one bathroom...and it was an estimated 6-10 weeks, 20-25k (that's the overall total we were given - depended upon the class of finishing we chose and what we bought ourselves versus what we had them buy and store.) A horrible tile job and incompatible bath faucet led to our bathroom being completed and demo'd 3 times before getting it right, and us having to choose a different style of faucet altogether because no one in the beginning thought it a good idea to clear the plans with the owner to make sure what we were wanting would work. In the beginning and throughout, we bought some items and stored at our home, (our floor tile, vanity, sink, faucet, etc) to help with the overall total we would owe the company. Before the *redo* started from the poor tile and leak, we had paid roughly 21k to New Age, and quite frankly felt that should have been the total seeing as to how we had bought and stored things ourselves as well....and they had basically moved into our home for around 8 months, leaving us in a construction zone and with a giant hole in our ceiling. Not to mention their communication was horrible - we were the ones reaching out trying to figure out if & when someone would be coming to work each day. It was infuriating. Yet - when they were FINALLY done - the owner had no problem reaching out to let us know that we owed nothing for the redos and that our final amount owed was around $11,000....$11k on top of the $21k and the absolute mess we had been put through. We explained that wasn't happening because we had already reached the estimate and this experience was not a good one. He so graciously did some math and sent us a new invoice for $4k...which put us at the top of the original estimate. Again, we had purchased pieces and stored them ourselves - we should not have reached that max amount with them. We paid this, not because we agreed, but because we wanted to just be done with them. This experience was overwhelming, stressful, and just not one I'd reccomended for anyone. The owners main concern was getting that check...we waited almost a year for a working bathroom but he could barely wait a week for a check they shouldn't be getting in the first place. Don't let them say they are "under new management and trying to make things better"...we had the new management, they still have some major work to do on themselves. We don't reccomend them- but if you have no other choice, then just make sure Dave is on your project. The reason for 2 stars, instead of 1, is because, in the end, we did get a finished bathroom. Services: Tile work installation, Remodeling
Feb 10th, 2023

great company, highly recommended. Mike is as good as they come, very responsive!
Dec 14th, 2022

New Age was solid, professional, and communicative for my repair and remodeling needs. I would happily use them again. Services: Privacy fence installation, Flooring repair, Installation, Deck replacement, Install flooring
Sep 9th, 2022

Jul 31st, 2022

They don't even deserve 1 star!!!! We called them multiple times and finally got someone to come out and do an estimate to finish out our already partially finished basement. Jay took lots of measurements and pics and said he would give us an estimate within a week, waited almost a month and NOTHING, after multiple calls and texts he came back out and did more pictures and measurements and said the same thing. We would have an estimate within a week. It's now been almost 5 weeks and still not a word, I've called and texted multiple times, they won't return any calls or texts anymore! We have been nothing but polite and respectful to them. Anyways before he left I asked for a ballpark and he said 50-60k minimal. Our basement already has drywall on all the walls, the ceilings are partially already done. We needed a wall taken down which he said was a load barring wall and it is not at all (we knew it wasn't). We finally found another company to do the job (for less than a 1/4 of what they said) and they are very responsive and quick to get an estimate. New Age is a JOKE and WAAAYYYYY OVERPRICED! DO NOT USE THEM!!!
Jul 6th, 2022