First Horizon Bank

No one would help my son and I. Made us wait which my issus was easy. The guy that sits in the booth off to the right. He didn't care know I had to pick up my daughter and. Customer service sucks. Are issue would have only took 5 minutes to help us
Aug 27th, 2023

I've been a First Tennessee/First Horizon customer for many years. The Red Bank branch is subpar. They seem to care nothing about customer service. They always seem to be understaffed and the ones that are there are curt-- almost rude. It's as if my asking a question is annoying to them. They should take notes from the Northgate branch. Those people are awesome!
Aug 29th, 2022

Started a new account recently, which was smooth and simple (a lot of "safety" steps but simple enough) Going through online banking setup, installing apps, etc. Couldn't deposit a check with the app, had to go to the bank. While depositing, I asked what the problem may be. I was told, by the teller, " you probably just need to uninstall & reinstall the app". That was not the problem at all. Turns out you must set up app deposits through customer service, which is what I suspected and indicated to the teller, who told me to reinstall. The bank employees ought to know the basics of online bank procedure. A little better communication would have made the process easier and faster. Overall everything else is 5 star so far, will reasses if necessary.
Jul 31st, 2022

Jun 7th, 2022

Sep 11th, 2021