Blinds Direct

Mary B. _{on Yelp}

Jun 12th, 2016

This company does not have a big internet presence.  So, I hope this is the Blinds Direct TN with Gloria. I ordered our blinds from Gloria 11 months ago.  The process was straight forward, Gloria was friendly, and overall experience was just fine.  About 3-4 months after everything was completed, I received a call from Gloria.  She wanted to know if I paid because she did not have record of it.  So, I looked up my check and it was cashed.  I let her know, she said she would confirm that at her company.  6-7 months later I need 2 more sets of blinds for the house.  I assumed this would be easy since they measured for other windows before and they are the same size as ones they have done before.  (I realize in the window world that all of the windows can be different sizes even though they look similar.) I emailed Gloria and she had not gotten back with me after two and a half weeks. I emailed asking what the hold up was.  She emailed me a week later asking me to call her...So, I called her when I got a chance a few days later.  Note: This is almost a month later for a reorder. She said on that phone call that they DO NOT KEEP ELECTRONIC FILES.  This is 2016. She also asked me if I had my original quote she sent.  I told her it was in the email that I replied to.  It is the same email chain.  She still could not find it.  She called me with an update a day later. She found the old paper chart and figured out the cost.  She also said she is going to have to remeasure.  She did later that week.Monday I get a call from her asking if I want to place the order. I said yes.  She then asked me if I had paid for the previous order from 11 months ago AGAIN.  She did not have record of the payment STILL.  She said she just trusted me when she asked me last fall but did not follow up.  So, when she asked me the question about payment from almost a year ago, I told her to cancel the order.  She didn't know why I would get so upset when she "just asked a question."  I said I cannot do business with a business that does not know if their customers have paid them.  She called me back 2 minutes later.  I asked if she called back because she wanted feedback because I would be happy to give her some direct feedback.  She spoke over me, did not listen, and gave a lot of excuses.  She also told me that only 4 or 5 people have ever been upset with her and her services ever before.  I then told her that only 4 or 5 were ever nice enough to tell you they were upset. The others just held it in, never referred people to you ever again and/or actively spread negative reviews without her knowledge. The reasons why I won't do business with this company ever again: 1) I need confirmation that they have my payment and in less than 1 year's time.  I'm so glad I wrote a check and it is easy to confirm. 2) I need people to be attentive and respond to me in a reasonable amount of time. (Less than 1 week via email.) 3) I need someone who is able to listen to the customer and acknowledge when they have delivered poor customer service.