Budget Blinds of Brentwood

Customer service was aweful! Had an appointment at 1 pm with Scott. He arrived before me so called to let me know. I apologized for running late and said it would take about 35 more min until arrival. Meantime, asked Scott to proceed with measurements of specific windows since the house was open and I didn't need to be there for that part. My day was extremely challenging and I considered rescheduling but realized I had not saved Scott's number, did not know which office he worked out of. I initially, called a general Budget Blinds number that rang to a central scheduler. However, got there 45 min late. Scott greets me with sarcasm "that was hardly 30 minutes." I apologized again and shared a little about my day, 84 yr old mom in rehab with broken leg, business very wild and so much going on today! Scott replied, "common courtesy would have helped." Apparently, my sincere apology wasn't good enough for him. I was so offended by his lack of empathy, disregard for my personal choice to afford him the chance to earn my business and the fact that he made me feel reprimanded. I reminded Scott that I apologized and it appeared that he wanted to argue and rudely said "so do you want to just move on?" I thanked Scott for his time, said no thanks and left. What a horrible memory that occurred in the Kitchen of my new home! If this type of attitude is acceptable to Budget Blinds, who needs them? Certainly, not me.
May 14th, 2021

Great folks, great service!
Oct 5th, 2019

Scott is a class act! We have shutters installed through out our house and dark out blinds in one room. Love the quality and you can't be treated any better!
Jun 25th, 2019

May 20th, 2019

I recently had blinds, shutters, and roman shades installed and could not be more pleased with the product, the price and the service. Scott was responsive and went above and beyond to ensure the project went well and that I was completely satisfied. I highly recommend Scott and his team.
May 19th, 2019