GameStop

I purchase a warranty with every game. The one time I need a replacement for my purchase,,,,none in stock near or on website. So now in store management & customer service says nothing can be done. Wow ,,,,I guess a warranty isnt a warranty with Game Stop,,,,,
Mar 5th, 2024

The lady on the phone sounded nonchalant (today 11:30am). Wasnt a pleasant speaking experience. I was calling to quote PS5 and seek help with questions on another game. Im eating at a IHOP near by so called the closest store. Ill try another game stop and hope for a better experience. Walmart didnt have the game the kids wanted. If you look at my history of reviewsI normally give 4-5 stars. People spending that kind of money one should offer friendly conversations when answering your questions. Customer service skills are important.
Feb 18th, 2024

Went in to the store to purchase the new set of pokemom cards, the guy told me they were all out but there were employees opening pokemom packs on the sales floor. Do not shop here if you are a collector, as it seems there are some shady things going on.
Feb 5th, 2024

Employee has a line of 5 people that I waited in while theres 7 people behind me, when he got to me he was uneducated and have to call his boss, which he expected me to wait till he finish everyone in the line before calling. Terrible customer service
Jan 3rd, 2024

Dec 17th, 2023