Walgreens Pharmacy

What a joke My wife recently switch to Walgreens Pharmacy ( on the advice of her supplemental insurance agent for Medicare Part D) On her first time in the drive through she sat waiting for over an hour (closer to 90 minuets ) for her prescriptions to be dispensed. *Note The prescriptions are filled at a central location according to a person in Walgreens, and then delivered to the outlying or noncentral pharmacies! Meaning there is no same day delivery, filling, or refilling, if needed. We have been waiting for a week for Walgreens, on Mount Rushmore Road, to confirm if they have her needed Glucose sensor. When calling, we are confronted with the automated phone circus trying to talk to a real person. This is unacceptable because of this we are changing back to our old pharmacy Where when we called we could talk to a real person or the pharmacist if needed and there was NO waiting endlessly in line at the drive up window to pick up medications or medical devices. I would not even give them a single star but have to for this review to be posted
Jun 25th, 2023

The pharmacy never asks if I need someone to answer questions on my meds anymore. They don't know what they have available medically in the store besides what they handle. I am on crutches and go through the drivethrough with my mother who is helping me get around. At the drive-through they refused to get me a cast cover to add on to my med purchase. Instead they said I'd need to come in and get it. Horrible customer service. They only care about the paycheck.
Feb 23rd, 2023

I frequently shop at Walgreens because their selection of makeup and cosmetics is quite large - many choices. Recently I used their photo service to make copies of some pictures I will be mailing. The phot dept staff is very well trained, very patient and friendly and will answer any questions I have. I used to use the Walmart on Stumer Rd for copying photos but that dept has machines that are not functioning and the worst part is that the staff seems very uninterested in helping the customers. Last time I called and had to leave a message for the actual store manager and never was acknowledged. I usually don't post negative reviews but the situation has been so unsatisfactory that I just had to mention the comparison with Walgreens Photo dept. Prices are great and you can obtain a discount if you are a Walgreens Rewards member. Can't lose!
Feb 13th, 2023

Nov 26th, 2022

The pharmacy staff is incompetent. I constantly have to call my prescriber to fix my orders because they can't keep them straight. Today I choose to write a review because the pharmacy member I called today was unprofessional, rude and kept interrupting me. She did not give her name when she answered and even the greeting was not professional you could tell by her tone of voice she didn't even care. Very poor customer service.
Nov 1st, 2022