Starbucks

Dec 26th, 2023

Sep 18th, 2023

Sep 5th, 2023

I stopped at this location while traveling and in fact, planned my hotel departure to get coffee on my way out of town. Opening time was 5:00 am. I arrived at 5:15 am and went to the drive-up. It was not lit up and nobody took my order. I drove up to the window -- the people inside ignored me. I checked the opening time again -- 5:00 am. I went back through the drive up and tried to order using the speaker -- nada again. At 5:20 I got the bright idea to use the app and ordered, and then I drove up to the window. I was still ignored but I could see that the store was turning on their lights -- that seemed hopeful. After a few minutes a young woman opened the window and I told her my name and that I had ordered on the app. She then proceeded to inform me that I should have stopped at the drive-thru speaker to let them know I had ordered on the app. I kid you not. Scolded like some Starbucks rookie by someone who had been ignoring me and had not opened their store on time. I told her I had been through twice with no response. I also confirmed that their store opening time was 5:00 am -- by this time it was 5:25. No apology. Just attitude. Definitely a Starbucks fail.
Apr 7th, 2024

Sep 4th, 2023