Budget Car Rental

HollywoodSaint 57 _{on Google}

Apr 26th, 2022

I now know why this company is called "Budget" car rental.
I called to ask about renting a car. they had no cars for rent. this struck me funny as a car rental company with no cars ...
....I guess I'd also laugh if I went to McDonald's and they had no hamburgers for sale.
anyways I wanted to know more...I was at the Best Western which is 9.9 miles from the airport where they are located and they do not offer any service for pick up or drop off of customer...
I dont know much about car rental services but seems customer service isn't what it should be with these guys.
probably be cheaper to Uber or lyft where I need to go anyway without the contract hassle.

Kaeli Welsh _{on Google}

Feb 25th, 2022

Great experience with Budget Avis Car Rental. I had no issues with the car rental experience and the customer service was excellent.

Dennis C _{on Google}

Jan 24th, 2022

Rental car company is a joke full of hidden fees. Customer service and manager should be let go

Kaulana Tom _{on Google}

Jan 3rd, 2022

Lindsey at the front desk was so helpful and really went above and beyond to provide great service.
We flew in RAP on a late flight and had booked a compact suv. I guess Budget didnt have any vehicles in that class available, so they upgraded us and put us in a Jeep Wrangler. Which normally would have been fine, but I was traveling with my elderly grandparents. I went back to budget the following morning to ask about swapping the wrangler to the original car class we booked(compact suv), explaining that my my elderly handicapped grandparents couldnt get in and out of the vehicle(since a 4x4 wrangler sits a lot higher frame than a small suv). The first agent I talked to was very dismissive of my concern and said they basically were fully booked and couldnt help us... so your grandparents were basically out of luck. When I got back to my car I called the desk again to inquire about being put on a waitlist for a vehicle swap, again emphasizing that my handicap grandparents werent able to get in and out of the vehicle. Lindsey apologized for the humbug and said to come back in because she was going to find a way to get us in another car. After I returned to the desk I was quickly moved into a vehicle that had a lower clearance for my grandparents. Thanks again Lindsey for all your hard work, I hope the first agent who refused to helped me can learn from your excellent example.