AC Hotel Spartanburg

Such a nice hotel! The corner suites are large and very functional. One room has a full bath and 2 queen beds. It is separated from the second room by 2 sets of barn doors. The second room is like an efficiency suite: pull out queen sofa, sink and counter, microwave, hotel fridge and guest bath that was a nice touch! Very clean hotel, super friendly staff, European breakfast and an open, airy and inviting lobby. The steakhouse, Level 10, on the top floor has a beautiful view yeah, a beautiful view of Spartanburg who would have thought?!! The hotel is right next to the new baseball field being built and about a block from outdoor shopping. Everything was perfect for us!
Apr 5th, 2024

Apr 2nd, 2024

When reserving a room online with this hotel for 2 nights this coming summer, the month of the reservation somehow got changed back to the month the reservation was created (March), while the two days of the month remained the same as we wanted. As a result, our scheduled arrival date on the reservation was two days after making the reservation, instead of being a few months later. We figured this out a couple days later, after reading through the email we received, and promptly went online to try and change or cancel the reservation, but not before getting hit with a $170 late fee for one of the two nights reserved. Our request for a refund of the charge was denied by Marriot. While I understand the need for cancelation policies, I do not think they are appropriate when the infraction was the result on an honest mistake. The representative did not seem to care about that, much less getting the reservation modified to the correct dates. We will not be staying in Marriot Hotels any more.
Mar 27th, 2024

Food & drinks: Over priced
Mar 21st, 2024

Mar 11th, 2024