Bank of America (with Drive-thru ATM)

This branch has some of the most friendly people I've ever seen at a bank of America. It's not my normal branch but was closest at the time I had a problem with my account. Brad was extremely nice and professional when I came in and was quick in figuring out my problem and how to get it resolved was very understanding to my issue cause when something goes wrong with your account it can make you very stressed and when I left I was at ease knowing I've done all I can do to fix my problem. Since I had such a great experience that day, I went back to that branch for additional help mainly since was so nice but they were already aware of my situation. Again Brad was right there to help asked me about my problem told him it was getting resolved but had to come in to make a withdrawal and he took the time to help me use my digital card I didn't even know I had and again left in a much better place from where I was yesterday when things went wrong. So THANK YOU VERY MUCH for all your help Brad!!! As I said at the start all the employees were so friendly as I was getting my help today I observed a teller being very sympathetic to a customer who probably having a day like I did yesterday maybe even worse but the teller and another employee were so caring that the lady was so thankful for their help. Go see Brad and his team at this branch I feel like they would go out of their way to help....YA'LL ARE AWESOME!!!!
Jan 13th, 2024

Great bank
Oct 1st, 2023

I love the "your a very important customer" but yet I can't come in and talk to someone. Even with an appointment. Chase across the street has never turned me away if I want to talk about my accounts.
May 29th, 2023

Set up a new account and went to pay off my credit card. Even though the app showed my new account and I have screen shots showing it was coming out of the new account. They charged my old account twice and my new account once. They refuse to pay the overdraft fees.
Dec 25th, 2022

This is my first time at this branch and I was skeptical at first when I saw the low reviews, but it's literally 3 minutes away from my home. Let me tell you that the service was amazing! I was greeted as soon as I walked in, asked what type of service I needed (which was opening an account). Last time I opened an account at Chase Bank, it took almost 50 minutes if not more, but here it literally took 16 minutes, and that's from going in and leaving the bank. Kim was super nice and even the bank manager Chris came and welcomed us as new customers and clients of Back of America. The whole experience was very positive and very pleasant! I can't say enough, and others who are checking the reviews and planning to visit this branch, please write your positive reviews as well!
May 29th, 2023