First Horizon Bank

I have yet to have anything but extremely smooth and trouble-free experiences at this location. I really appreciate the spots in the parking garage reserved for First Horizon as they provide quick access to the building. They validate parking and have actually reminded me of this on one occasion where I forgot to ask. It is somewhat hard to find if you are not familiar with downtown Columbia, but that was easily solved with a quick phone call when I got lost trying to find it on my first visit after moving here from TN. It is also fair to point out that this location is immaculate inside. Everything is clean and dust free. It always smells like a home rather than a business. The staff always dress sharp but not too formal. It really is an ideal experience. I just wish they would open a branch in Lexington for those of us who moved here from towns and cities where they have many locations.
Jan 30th, 2024

Super kind, friendly, and helpful lady at the front. Wish we caught her name. Thankful for a bank that cares about their customers. Hard to find these days
Dec 20th, 2023

Very professional staff. Small branch so not very busy.
Oct 25th, 2022

All the ladies that work at the Forest Acres Branch are very friendly and I love they address me by my name when I come in or use the drive through.
Feb 10th, 2022

Worked with a banker to help file a poa to help manage my grandparents account. The banker was rude and condescending and also insensitive about my grandmothers passing. He has never followed up and its still not done after 2 weeks. He could have cared less about helping me. What a waste of time. My uncle got his poa filed in FL at another First Horizon branch and it was completed in 2 days. Dont use this bank
Jul 24th, 2021