Assured Storage of Charleston

the office employee june was very helpful. used their storage for about 3 years with no issues.
Feb 8th, 2022

Nice units good prices and June is awesome. She really helped out.
Oct 27th, 2021

Oct 23rd, 2021

DO NOT USE THIS COMPANY FOR OUTDOOR VEHICLE STORAGE. We arranged to park our RV here over the phone because Assured Storage hours are from 9:30-5:15....during work hours for most people. We were in a pinch and couldnt go to the facility during those hours. We went later in the evening and realized their outdoor parking is parallel parking along the side of their facility. They told us we could park a 31ft RV in the spot they provided. However, it took us an hour to park the RV because of the other boats and vehicles in front of and behind our spot. They also do not have an after-hours line for you to call in case of an emergency or situation like this. The turn you have to make to get to the outdoor parking is not suitable for large vehicles like an RV. There was also a large tree branch in our spot (about 60 pounds) that we had to move ourselves. Above our spot is a large tree that looks to have been where the branch came from. Who thinks its okay to have large trees hanging over peoples property?!?! As we were leaving, we also noticed their side gate had been broken into despite the locks they had on it. When we asked for our money back they said no, that we should have looked at the spot first. This is a horrible company with terrible customer service. I would give zero stars if I could. Weve been parked there one night and are moving our property immediately! They do not care about their customers.
Oct 25th, 2020

They don’t even have the option for you to pay online. There is no 1800 number to call and make a payment through, and their employees either never answer the phone or their computers are down or they’re just randomly closed. To add to all of that, they will charge you a $66.00 late fee because you didn’t pay on time. How the heck am I suppose to pay on time when all the modern methods of payment are refused?! It’s the 21st century! Catch up! They tell you to put a check in their drop box. How archaic! Most places don’t even accept checks anymore and this is the way you must pay. Just pathetic. assured storage boooo
Oct 4th, 2020