Verizon

Apr 4th, 2024

The store didn't have the phone I wanted in stock but Patrick was very helpful
Feb 15th, 2024

Well, 5 years ago I gave this location 5 star review and touted it as the best location in the state. What a turn around tonight. I went in a little before 6 pm, told them my wife and daughter came in Friday. My wife upgraded her phone and added our daughter to her plan, I wanted to see what offers were available to add me to the plan. she said she would put me in the queue, there was 1 person ahead of me, and i should have my wife add me as an account manager. Called the wife, she tried to add me but it said "your device is too new to add a manager". So I got her account number, pin and password. And she was ready at home if we needed to call her. So I waited, and waited. Very patiently. I walked around and checked out the options and never made a peep. Roughly 100 minutes later I was finally called up. I was told there was nothing they could do because I wasn't an account manager. And then I said my wife tried to add me but she couldn't I have her account number her pin her password and you can call her. So the girl went and checked with the manager and the manager said I can't be added for 30 days after my wife had upgraded her phone. So the entire 100 minutes that I waited they knew that information but I was never told up front that it would be a requirement. So my patiently waited for over an hour and a half for absolutely nothing. I was a Verizon wireless customer for 23 years. For the last 13 months I tried mint mobile and I actually really like mints coverage. But their customer service is terrible so I wanted to give Verizon another chance. Now I remember why I left Verizon 13 months ago. Thank you for the reminder, happy holidays and good luck.
Nov 24th, 2023

Walked in right when they opened because my new iPhone was having connectivity issues. Told to reset my network settings and update which I did prior to walking in. Guy flat out told me call customer service.
Oct 27th, 2023

The Customer Service at this store was horrendous. I received a bad out of box replacement phone that I was instructed to return to this store. Not only was I met with rudeness, but I was told that wait time was 90 minutes and to "Sit over there and wait your turn!". Please keep in mind that they had not even asked for my Name or Acct Number at this point and there was only 5 people ahead of me and they had Staff just hanging out doing nothing. Very simply, they did not help resolve my issue and I was forced to escalate this with Verizon Customer Service Support. Still without a New phone and unsure if my Return was even processed as $700 hangs in the balance.
Oct 4th, 2023