Chamber of Commerce

      Staples

      ( 96 Reviews )

      Staples
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      Hours

      Friday:
      8:00 AM - 8:00 PM
      Saturday:
      9:00 AM - 8:00 PM
      Sunday:
      10:00 AM - 6:00 PM
      Monday:
      8:00 AM - 8:00 PM
      Tuesday:
      8:00 AM - 8:00 PM
      Wednesday:
      8:00 AM - 8:00 PM
      Thursday:
      8:00 AM - 8:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.1 - (96 reviews)
      57
      21
      2
      3
      13
      Read Our 96 Reviews

      Chamber Rating

      Verified Member
      4.1 - (96 reviews)
      57
      21
      2
      3
      13
      › ‹
      • lisa proffitt


        Feb 4th, 2024

      • Chris Graham

        An extremely disappointing customer service experience this morning. The young lady working the morning shift in the print department was rude and dismissive to all the customers either picking/printing and returning Amazon packages. Granted it is understaffed and can be overwhelming, but it is unforgivable to speak to a senior citizen the way you did. An elderly gentleman tried to send a document online to be printed. He sent the file, but not the order. The Staples employee was sarcastic and snarky when explaining the mishap. All he wanted was a little help. While his order was taken, your response was mean and degrading, making him feel like an inconvenience. While all of this was going on, the returns line is 6-7 deep. Her rude response to the crowd was The rest of you will just have to wait. A couple of minutes later two other employees came over, pleasantly picking up the slack. Staplesplease take this young lady off your front line and give her some training- sensitivity training and customer service training.
        Jan 21st, 2024

      • Rene Hamel


        Jan 15th, 2024

      • keith Shar

        Nice store and friendly people. Prices are fair as well. Service dogs only! Bravo! Now only if supermarkets would do the same thing.... RI legislation sucks ... they won't do anything about animals in shopping carts where people put their food.
        Oct 21st, 2023

      • Giniro Kitsune

        The Store has really taken a turn for the worst with this new round of managers and employees. It is not a welcoming atmosphere, there is trash all around the store. I don't feel like being talked down too about shipping. The wait for all the shipping services was very long. They need better printers and more people for one corner of the store. Or allocate an entire person to all the shipping things. The amazon returns, happy returns, express returns, ups, usps. It's crazy. The Postal shipping is next to a customer accessible counter and is not secure and safe. I know there were good people here and now they are all gone and replaced by more monotone, bland, and equally beaten down and tired people.
        Sep 22nd, 2023

      Read Our 96 Reviews

      About
      Staples

      With a focus on the community of small businesses and consumers, Staples in Smithfield, RI provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

      Contact Info

      Products

      • Chromebooks
      • Epson Projectors
      • HP Laptops
      • Dell Laptops
      • Dell Monitors
      • Lenovo Laptops
      • Acer Monitors
      • Canon Printers
      • HP Printers
      • Dell Desktops
      • Epson Printers
      • Apple iPads
      • Brother Printers
      • Apple Products
      • HP Desktops
      • Ink and Toner
      • Desktops
      • Laptops
      • Printers
      • Notebooks
      • Paper
      • Pens
      • Pencils
      • Markers
      • Boxes
      • Tape
      • Bubblewrap
      • Toilet Paper
      • Hand Sanitizer
      • Paper Towels
      • Cleaning Supplies
      • Storage
      • Chairs
      • Desks

      Services

      • Print Services
      • Tech Services
      • Shipping Services
      • Recycling Services
      • Direct Mail
      • Design Services
      • Passport Photos

      Brands

      • Amazon
      • Avery
      • BIC
      • Dell
      • Expo
      • Intuit
      • HP
      • Logitech
      • Microsoft
      • Netgear
      • Paper Mate
      • Pentel
      • Pilot
      • Post It
      • Scotch
      • Sharpie
      • Seagate
      • Swingline
      • Apple
      • 3M
      • Clorox
      • Brother
      • Canon
      • Crayola
      • Zagg
      • Epson
      • Moleskine
      • Perk
      • TruRed

      Specialities

      • Toner
      • Printers
      • Printer Ink
      • Office Supplies
      • TSA Precheck
      • Passport Photos
      • Office Furniture
      • Computers
      • Back to School

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • CHECK
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Staples?

      A The phone number for Staples is: (401) 232-3533.

      Q Where is Staples located?

      A Staples is located at 230 Smithfield Crossing, Ste 230, Smithfield, Rhode Island 02917

      Q What is the internet address for Staples?

      A The website (URL) for Staples is: https://stores.staples.com/ri/smithfield/230-smithfield-crossing

      Q How big is Staples?

      A Staples employs approximately 20+ people.

      Q What days are Staples open?

      A Staples is open:
      Friday: 8:00 AM - 8:00 PM
      Saturday: 9:00 AM - 8:00 PM
      Sunday: 10:00 AM - 6:00 PM
      Monday: 8:00 AM - 8:00 PM
      Tuesday: 8:00 AM - 8:00 PM
      Wednesday: 8:00 AM - 8:00 PM
      Thursday: 8:00 AM - 8:00 PM

      Q How is Staples rated?

      A Staples has a 4.1 Star Rating from 96 reviewers.

      Hours

      Friday:
      8:00 AM - 8:00 PM
      Saturday:
      9:00 AM - 8:00 PM
      Sunday:
      10:00 AM - 6:00 PM
      Monday:
      8:00 AM - 8:00 PM
      Tuesday:
      8:00 AM - 8:00 PM
      Wednesday:
      8:00 AM - 8:00 PM
      Thursday:
      8:00 AM - 8:00 PM
      Nearby Apple Locations

      Ratings and Reviews
      Staples

      Overall Rating

      Overall Rating
      ( 96 Reviews )
      57
      21
      2
      3
      13
      Write a Review

      lisa proffitt on Google

      image

      Business Response on Google Jan 26th, 2024
      We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Leslie H.

      Chris Graham on Google

      image An extremely disappointing customer service experience this morning. The young lady working the morning shift in the print department was rude and dismissive to all the customers either picking/printing and returning Amazon packages. Granted it is understaffed and can be overwhelming, but it is unforgivable to speak to a senior citizen the way you did.
      An elderly gentleman tried to send a document online to be printed. He sent the file, but not the order. The Staples employee was sarcastic and snarky when explaining the mishap. All he wanted was a little help. While his order was taken, your response was mean and degrading, making him feel like an inconvenience.
      While all of this was going on, the returns line is 6-7 deep. Her rude response to the crowd was The rest of you will just have to wait. A couple of minutes later two other employees came over, pleasantly picking up the slack.
      Staplesplease take this young lady off your front line and give her some training- sensitivity training and customer service training.

      Business Response on Google Jan 12th, 2024
      Thank you for sharing your recent visit to our Smithfield RI store, Chris. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Leslie H.

      Rene Hamel on Google

      image

      Business Response on Google Jan 29th, 2024
      We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Leslie H.

      keith Shar on Google

      image Nice store and friendly people. Prices are fair as well. Service dogs only! Bravo!
      Now only if supermarkets would do the same thing....
      RI legislation sucks ... they won't do anything about animals in shopping carts where people put their food.

      Business Response on Google Nov 10th, 2023
      Hi Keith, We're happy to hear you had a wonderful shopping experience at our store! We appreciate you taking the time to write this review to let us know how we're doing. We hope to see you again soon! - Leslie H.

      Giniro Kitsune on Google

      image The Store has really taken a turn for the worst with this new round of managers and employees. It is not a welcoming atmosphere, there is trash all around the store. I don't feel like being talked down too about shipping. The wait for all the shipping services was very long. They need better printers and more people for one corner of the store. Or allocate an entire person to all the shipping things. The amazon returns, happy returns, express returns, ups, usps. It's crazy. The Postal shipping is next to a customer accessible counter and is not secure and safe. I know there were good people here and now they are all gone and replaced by more monotone, bland, and equally beaten down and tired people.

      Business Response on Google Sep 19th, 2023
      Thank you for your feedback - we regret to hear about your shipping experience. We'll be raising this to our local leadership teams for evaluation and investigation. - Ben F.
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      Overall Rating

      Overall Rating
      ( 96 Reviews )
      57
      21
      2
      3
      13

      Write a Review

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