Jack Giambalvo Family of Dealerships

Did some research on vehicle we r getting
Mar 12th, 2023

Jul 4th, 2022

It was a great experience. Friendly staff, good deal and was quickly settled. I would definitely use this dealership again.
May 13th, 2022

The service department was amazing, the people in there are friendly and very easy to talk to and very professional will definitely be taking my car back there to get inspected and have service done
Apr 26th, 2022

In Dec. 2021 we put a deposit down for a brand new 2022 GMC HD 3500 Denali. It was literally one the easiest sales as we knew exactly what we wanted and were paying cash. I contacted the salesman and requested pricing. He did promptly get that back to me. We ordered it and we knew it would be a wait. We didn't mind waiting. What we did mind was that during our waiting period our sales guy was never available and eventually off for months. We had a difficult time over those months getting any communication on progress. After his disappearance we spoke with different people at different times; but information was difficult to attain. In all, we had 4 sales people through the process. The manage Al contacted us to say the truck was in. Al is no asset to the Jack Giambalvo family. After waiting patiently for 6 + months, Al's main concern was when we were going to pick up. (Please note, June/July are our business's busiest months. We asked for a little patience in getting there as we were working out of town. The truck was in for no more than 2 1/2 weeks and even offered to put additional monies down. At no time did they offer to deliver the truck or make arrangements to stay after hours). We kept in communication with Al, however at one point he threatened to sell the truck. We told him no problem, we'll order elsewhere. He changed his tune after that. We scheduled our CASH pick up for last Saturday via Al, and was very disappointed that we were passed off onto yet another salesman. (Al was not there). Bern who seems to have knowledge of his product and has offered to be assistance to us should we need anything, is the only positive employee experience we had with this venture. We have some small issues with the truck that it remains to be seen how/when they will be resolved. But in terms of actually buying a new vehicle in the future, I can confidently say we will NOT return to purchase a vehicle from Jack Giambalvo .
Jul 5th, 2022