Metro by T-Mobile

Great customer service and the service and prices are great!!
Mar 30th, 2024

Awesome experience. Will never return to another retailer. Thanks, Brittaney!
Mar 29th, 2024

Brittney with the blonde hair is amazing. She is willing to go above and beyond for her customers and willing to solve any issue that may arise. She is truly an asset to metro !
Mar 27th, 2024

Love this store and most especially Brittaney Staples! She is great at customer service!
Mar 27th, 2024

The person who attends sells the products that come with the Metro promotions in a forced way, it's a very bad experience because, they tell you that they have to make money by selling products forcefully. Otherwise, they can't sell you the phones. The quality of service they offer is low, and they say as an independent owners, they have to make money. These are bad practices because it's not the only Metro PC store that does the same. I called Metro, Metropcs, and they said they would take action at the corporate offices, but I really doubt it because I've seen reviews from everyone who buys at Metro saying the same thing - they try to forcefully sell accessories that don't come with the phone. They sold me a phone that I had to pay for because there was no other option. The phone I wanted wasn't available in another store, otherwise, I wouldn't have bought it. They charged me an extra $100 for two accessories, one of which was a screen protection liquid that I didn't need because my phone is new and already has Gorilla Glass, but they still applied it forcefully. They also sold me a charger for almost $40 that I didn't need. It was all forced, the person attending me said several times, "I have to make money, or I can't sell you the phone." And when I asked for one of the free promotion phones that Metro offers, they tried to sell it to me. In total, I was going to buy a $49.99 promotional offer phone and get oneof the free phones, but they were charging me $260 for everything. When I called Metro, they just said they would look into the matter, send the report to corporate offices, but honestly, I don't think anything will come out of it. I hope that if you're reading this review, please do not buy from that store. Don't let them manipulate you, go to another store where they treat you well and don't force you to buy something you don't want, don't need, and are not willing to pay for. If the product is free, they shouldn't charge you for it, and if it's a promotion, they should honor it. I don't understand how T-Mobile allows these independent owners to set their own rules and not follow the rules of such a big company.
Mar 26th, 2024