Springfield Behavioral of PA

Insanely overpriced and they will completely screw you on your bills! I wasn't charged for over a month and now am being backcharged for all of my services. I was not aware of the absurd pricing (they charge insurance $515 for only a 60 minute talk therapy session which is 5x the state average for therapy WITHOUT insurance so after insurance I still owe $200 per session) until I had over a month of appointments already done. This pricing is NOWHERE on their website nor do they offer that information when you begin your sessions. I called to ask questions about it and was first hung up on by the representative because I told her she wasn't answering my questions. Absolutely VILE to charge this way for mental health services. An absolutely horrid group.
Mar 19th, 2024

I am switching Psychiatrists. The secretary has no idea how to answer the phone when I call and we are constantly playing phone tag. Their job is literally to answer phones but doesnt even do that. Im tired of the phone tag. Theres a new portal now, but I had no idea I had consents to sign because they didnt tell me. Therefore, my appointment was apparently considered missed, which it wasnt because I was on the telehealth before my psychiatrist told me I had to complete them (it would have been helpful to know that prior to the appointment). With the new portal, you cant even schedule appointments as it still has to be done on the phone which is so stupid. She also makes me turn my camera on during our appointments which is not accommodating at all. Basically, to sum it up, the communication at Springfield psychological is terrible and I would not recommend this place if you are not a fan of phone tag.
Mar 7th, 2024

After 2 months of trying to get an appointment I have totally given up. I did have one appointment set up, but had to cancel it because I was in the hospital, but prior to that and since then, it's impossible to contact anyone. When you call the main number you NEVER get a live person. You leave your name & number and if someone does get back to you, it's only to tell you that they will get back to you again, and then they never do. Imagine these people trying to help you. Their website looks like a top flight operation, very impressive, but the way they operate is disgraceful. You can't email them, you can't speak with a live person, it's almost impossible to talk with anyone. I've given up.
Mar 6th, 2024

I have been calling this place for the past month and have yet to get ahold of anyone. I have left so many voicemails and still no call back and no one ever answers either.
Feb 11th, 2024

Therapist had no idea what she was doing and the session was an overall traumatic experience. In a crisis, one expects therapy to be helpful, but we had the opposite experience. I can not recommend this office.
Nov 19th, 2023