AAA Reading-Berks

Looking for vacation ideas
Mar 25th, 2024

These guys are idots. I have a 100% stock car which can be towed ive had it towed bu a regular tow truck before but the guy is saying the height has been altered. Has he never seen a sports car before? Suspension on this thing has never been touched. Its how it comes factory look at any other car like mine. Its a C63 amg. Ive even had a lowered car towed before. Just called a towing company they are here now towing it WITH A REGULAR TRUCK!
Jan 26th, 2024

Dispatchers are very rude and very nosey with information that doesn't deal with problem with vehicle and they call people liars about what is wrong with their vehicle. AAA of Reading is a big Waste of time.
Dec 25th, 2023

I have been a member of AAA Reading-Berks for 23 years. I was a member on my father's plan from 2000 to 2019 when I got my own individual plan. Countless times over the years I have used my membership to call AAA for someone else. Going back to when I was a teenager and would call for friends, all the way up to last year when I had my wife call from a different state. Some details on that story... I was in Pennsylvania and my wife broke down in New Jersey, 3 hours away. I initially had her call using my membership but she was told that I had to be there when the tow truck arrived... understandable. So I drove the 3 hours and we called AAA again. The tow truck came right away and towed her car back to PA no problem. Today, my wife breaks down on the side of the road while working in her personal vehicle she uses to deliver mail for USPS. She is 10 minutes from our home where I am located. I know I have to be there but I'm going to beat the tow truck to her location so I call AAA as I'm heading out the door. I answer all the questions and was then asked if I was with the vehicle. I explained the situation. I should have just lied I guess. You are certainly incentivized to lie, so anyone reading this please learn from my mistake. But I had done this so many times in the past I didn't think anything of it. The customer service person, Jeremy, informed me that AAA could not help me since they cover me and not my wife and she was the one that broke down. I explained that I had done this many times before and gave examples and told him they are just incentivizing members to lie. He offered no solutions to help me. We went back and forth, my anger getting the better of me I eventually hung up on him. I could not believe AAA, who I have never had any issues with in the past, would treat a customer like this. I drove to my wife and called back. This time I got a different customer service person (I did not get her name) and after giving her all the information, she informed me that Jeremy had put a note on my account that I was not with the vehicle and to not assist me. Again, shocked and appalled. At this point I demanded to speak to a supervisor. She initially said there was no one I could speak to but finally transferred me to someone else which went to voicemail. I called a 3rd time, got Jeremy again, immediately demanded his supervisor, and was transferred to the same voicemail. So here I am with my wife on the side of the road, a customer for 23 years, no help or assistance offered, with a note on my account to specifically NOT help me. I debated just calling a towing company, not wanting to give AAA another cent of my money, but I knew it would be much more expensive, my wife had already been there for a long time, and I have never used anyone other than AAA for roadside assistance in my 23 years of driving. So I went on the website from my phone and added her to my account. Paying $100, $50 of which was a fee for her to be able to use the service immediately. Unbelievable! Apparently you need to wait 48 hours to use your account. But if you're in immediate need, that's easily solved by $50! My wife called, the tow truck came, and I still cannot believe how I was treated by this company that I have paid for, used, and trusted for 23 years.
Nov 25th, 2023

Awesome service fast response
Sep 19th, 2023