Full Service Network

Love Full Service Network! They have great employees who are helpful and will go above and beyond!
Mar 5th, 2024

Full Service Network stands out by offering Phones as a Service, a revolutionary solution catering to schools, municipalities, nonprofits, and businesses. They ensure a seamless transition of all existing numbers, alongside unlimited nationwide calling and a cloud-based commercial phone system. It's an all-encompassing choice for upgrading your organization's communication infrastructure.
Feb 28th, 2024

Dec 9th, 2023

Mar 25th, 2023

DO NOT use this company. We used their business services for some time. They could not do what we needed them to do, they tried to come up with some work arounds that kind of sort of did a little bit, but could not even handle basic functions that any business would need. If you have a small office, the business services that they offered to us might be OK, but if you are more than a few people, it just would not work. At least not for us. We gave them a couple of years. The reason for the review is that they had us sign a 5 year contract when we started (Which was signed by one of our employees, that did not know any better) Now, a couple of years after cancelling their service and returning their equipment as they told us to, they say they owe us the remainder of the contract for $22,000.00 and sent it to a collection company. Yes thats right, $22,000.00. We used them from December 2018 until December 2020, so around 2 years, paid them around $450 per month during that time. And then after we gave them that long to get things figured out and working, we had enough, and cancelled. They tried the whole contract thing then. Everything was paid that was used up until that date. This $22,000 is for 3 more years of the term, WHICH IS MORE THAN THE $450 per month billing would have been for an additional 36 months. We now use 8x8 for our phone service, and it does everything we need, plus more. We would have never left full service network if it worked like it should have. Please do yourself a favor and do not use these people for any of your needs. Business, Or Personal. We used them, thinking that a local company here in Pittsburgh would be a good option, we are out in the Robinson Township area, so thought that would work well. But their business practices are absolutely terrible. After all of the problems we had, now they want $22,000 sent to a collection firm. Instead of earning business and improving their services, they try to force long contracts and collect money that way. What a pathetic way to do business. Update May 22, 2023. I still can not get in touch with anyone there who can resolve this. Tried today and spent almost 30 minutes on the phone, and got nowhere. Got a new collection letter from a different lawyer for a different amount of around $19,000.00 this time. Its nuts, they could not provide the service they were paid to provide, yet they are still trying to collect money. I would never treat our customers like this. I still do not recommend them for business phone service.
May 9th, 2023