Rockler Woodworking and Hardware - Pittsburgh

Feb 15th, 2024

I called this location in the morning of January 15th in hopes of buying a SawStop PCS 3.0HP with 36 inch T-Glide fence. On the phone I asked about purchasing or putting a deposit down over the phone as I am a good hour away from their location and was informed that purchases must be made in person. So I let them I would be stopping in sometime today to do just that. After an hour long drive, I entered the store and saw it was empty aside from a few employees. None greeted me or my f as we entered, but I didnt think anything of it at first. Some time went on as we looked at the demo saw, and a couple employees made eye contact but never offered help or assistance. The group of employees then dispersed and left us in an empty showroom. Frustrated with the matter, I wrote a note with my number stating I came to buy the SawStop and was heading to Woodcraft to complete the purchase after my experience here. I then got a call from their store and got in touch with their manager who told me that they had a truck delivery and he had 2 employees helping with that. After me explaining how I even called ahead, he offered more excuses about the truck being unloaded and a half hearted promise to do better next time. After this experience, there will certainly be no next time for me at this Rockler and I will most certainly go to Woodcraft next time where myself and my money are valued. Highly recommend avoiding this location and spending your hard earned money elsewhere. 1/16 Update: Rocklers district manager reached out by phone to discuss my experience and apologize for the sour taste it has left me with the company and said that he understood my position on the matter. After another promise to do better on their end, the phone call was ended and I will continue taking my business elsewhere. It seems Rockler doesnt care if you are a customer of theirs or not, and if you are planning to buy a SawStop, or any other tool, I would highly recommend shopping elsewhere. Plenty of other reasonable alternatives.
Jan 28th, 2024

The sales rep was extremely helpful, I wish I could remember his name so I could put it in this message. I will come back to Rockler because of his help and advice. Thanks
Jan 14th, 2024

Nov 18th, 2023

Tom was great and the entire shopping experience was above and beyond was I expected. I went into the store to see if I could get a small slat made for a bookshelf support. And even though that is not a service that is normally provided, Tom and his manager agreed to make one for me and helped me pick out the right type of paint for the slat. I am very thankful for the help that Tom provided me when I visited the store that day and I would recommend Rockler Woodworking and Hardware to anyone interested in gaining assistance with their woodworking projects. Thank you again !!!
Oct 24th, 2023