Verizon

Christopher Regis Pickell _{on Google}

Mar 31st, 2024

My daughters iPhone 13 cell phone would not load, so my wife took it to Verizon to have it looked at. They suggested taking it to the Apple Store because they could not figure out how to keep it open. Apple told her that they could not do anything and that Verizon should be fixing it. After going back and forth between stores and being exhausted, the Verizon rep suggested that she turn in the phone and get a new one. They gave her $30 for the iPhone! $30 for an iPhone 13! I couldnt believe this when I heard it. And now I have an extra $20/mth on my phone bill. Thanks Verizon. 20 years with your company and this is what loyal customers get.

Sarah Meier _{on Google}

Mar 8th, 2024

Should be 0

Kim Miller _{on Google}

Dec 31st, 2023

Not a good experience. The employee was rude and not forthcoming with information about plans. Other employees had to "remind" her of some promotions and she seemed quite annoyed with that. My family member also had a very specific request which she assured him was in his package and low and behold it was not.

Jenna Kiser _{on Google}

Nov 11th, 2023

Worst customer service Ive seen in a Verizon store. Side eyed by employees instead of being helped. Was not greeted, passed up twice for people who just came in.