Dollar Bank

Aug 30th, 2023

Been waiting for 10 minutes and the clerks don't acknowledge customers all I need is some quarters and no one in front of me I'm just standing in line there is no urgency to help at all others have been waiting in chairs clearly management doesn't help out the clerks to get their job done in a reasonable time
Jul 28th, 2023

My fiance went there on a Saturday morning to cash his paycheck he earns as a Counselor. He had proper ID and the check was written from his employers Dollar Bank account. The teller calls a supervisor or someone on the phone and they say its ok to cash it. The supervisor whoever it was comes out sees that hes black and then changed their mind and says oh its a large check($3000 is too large for a bank) and theyre not able to call verify it. Do you do that to EVERYONE Probably not. But Im sure theyll have 20 more excuses. Being a black male with too much money is a red flag I assure you Dollar Bank employees he is more educated and has made more money than most of you!
Jun 10th, 2023

Aug 15th, 2022

Been with the bank for almost 6 years. Called to see if an Overdraft fee could be removed, since I had never asked for that in the past. Apparently, even though I didn't have any money on my account and opted out of the overdraft protection, a charge was processed and paid. Apparently the charge showed as a "recurring payment" even though it wasn't and they let the transaction go through. Was told that they won't remove the fee because of the way the transaction was identified. I have never called for any issues in the past, and the moment I need the bank to help me with something menial (for them anyways, $36 is a lot of money for me), they refused to help. Basically, if it hadn't showed as "recurring" then they would extend the courtesy...maybe. It's always something and the customer is always the one that looses in the end. Currently shopping for another bank.
Jun 1st, 2023