PNC Bank

The pnc customer service line and the listed services for the 225 fifth Ave branch (not this one) include 'instantly receive a lost debit card'. When I walk into the branch there are two managers just standing in the lobby staring into the distance. Another employee they identified as the intern was near asleep in one of the offices. When I ask them for the 'instant' debit card replacement they said I needed an appointment. I asked if they could do it as they were just standing there and they said no because I need an appointment. So I walked down the street to this 120 fifth Ave branch in the first avenue place building and they can't be more helpful. She was empathetic and listened. The banker at this branch today brightened my day so thanks.
Oct 22nd, 2022

Manager Richard was great today! Very understanding and fix the error that needed corrected asap. Thanks so much for and have a bless day!
Jan 13th, 2022

Lady was very rude when I came in looking for a teller. Man was respectful. Lady asked me if I knew how to use the ATM machine as if I was a child and felt very disrespected by that statement. Bad customer service.
Jan 12th, 2022

Apr 22nd, 2021

What's happed to PNC Bank.Last Friday I was out to dinner with friends and when I went to pay the bill my charge card was declined.  I didn't realize my Cash Rewards card had expired.  I use my Cash Rewards card in restaurants because it pays 3% cash back and my CashRewards only pays 1.75%. I called PNC card services and the agent said they have been getting mail back from my Florida address.  She said she would replace the cards,  but, they can't send them to an address other then the billing address on the account.  She offered to send the new cards to a branch office.  Realizing my CashBuilder card expires in September and I won't be in Florida I will have the same problem.  The agent was very nice and said she would take care of both cards.  Again I was on hold and when she came back she said both cards are being replaced and don't use the old ones.  I COULDN'T BELIEVE IT, now I don't have a charge card.  I ask if she was overnighting them to me and she said I wasn't eligible.  I told her not to replace my CashBuilder card until I get my Cash Rewards card and she said too late she can't reverse the transaction.     Why would you take away both cards leaving me without a charge card over a holiday weekend?  If I had a travel alert on my cards for two months, why would you let my card expire and not let me know.  Why wouldn't she overnight the cards to me as they did in the past when I lost my card?      I use my charge card for everything I buy to get the cash back.  The cash back is held separately and I take it on New Years and buy something I wouldn't normally spend the money on.NEVER AGAIN PNC!!!  TODAY IS ONE WEEK AND STILL NO CHARGE CARD!
Jul 6th, 2022