First National Bank

This bank sucks.
Mar 30th, 2024

You don't go to the bank so much anymore! At least that's what I thought before needing a number of cashiers checks cut and other things at FNB. The two tellers here are very helpful and you're always dealing with the same two folks which is nice. Coming here reminds me of going to the old First National (no relation) in my hometown far from here in another place and time.
Jul 12th, 2022

Trash. They consistently blotch transactions, forget to mail updated atm card when previous one expired and WORST app on Earth. GO ELSEWHERE!! Closing my account immediately!
Apr 22nd, 2020

A person called Brenda (did not want to say her complete name even if I asked 3 times) was EXTREMELY not helpful and did not show any will of helping me, her voice tone was rude and she should not deal with customers until she learns Some proper Customer service. My mother does not speak English so I needed to do an appointment for her which Brenda made it impossible for me , I kept calm and explained a thousand times she does not speak English and that I just needed to make an appointment so she goes with her ID and they know whats happening, again she in a rude tone said YOU ARE NOT HER SO I WONT DO ANYTHING FOR YOU. Even if I called two times with my mom on the call, I understand they have to protect customers information but that is not the way of treating someone that is FIRST OF ALL trying to help YOU , imagine a person not speaking your lenguaje goes to you ? HOW ARE YOU SUPPOSED TO COMMUNICATE WITH THEM. I had to be a Karen and ask for the manager and she helped me set the appointment and heard what I had to say. This is a formal complaint for Brenda on shady side, centre av location and I hope Im heard. This happened today 06-01-20 at approximately 12:30pm
Jun 24th, 2020