Vesper Center City

Apr 6th, 2024

I can only speak to the customer service so far and its been HORRIBLE! I went to book online and received an error message while checking out. I attempted the transaction again thinking there was an error on my part- same error message again. I sent an email to the address in the error message with no response and no confirmation of the reservation. Its been 4 days! The two transactions then showed on my bank account as pending, but I figured theyd fall off due to the error message. I decided to use the text line after 1 day of no email reply. They asked if I had a charge and I explained everything- they stopped responding. Text the next day as BOTH charges have now processed on my account and they tell me they dont have a party with my guest count. They requested a screenshot which I sent and ONCE AGAIN stopped responding. If this is how customers are treated before stepping foot in the building, I would hate to see what happens upon arrival. At this point Im better off disputing the charges with my bank.
Apr 5th, 2024

Mar 27th, 2024

Feb 3rd, 2024

Booked again for friends birthday brunch because we had a great time last year. But their site tells me there was an error when booking and it wasnt processed but I was charged 3x. I texted and not response. I IG no response. I emailed and got a response from Gia and she asked for my last 4 digits on card and never heard back. I told her I just wanted refund for 2 of 3 charges because I still wanted the booking. Its supposed to be this Saturday and crickets.im not sure whats going on since so many people had the same issue 11 months ago Sunday birthday brunch was litty! Servers were very attentive. Plenty of security. Music was great! We did the bottomless mimosas and they were always coming to refill. My friend got a slice of birthday cake with a sparkler. It was fun and I would come back. FYI dont bring mace, weapons or even bottles because they wont let you in.
Apr 1st, 2024