Aloft Philadelphia Downtown

Chamber Rating

4.2 - (1087 reviews)
636
247
98
37
69
Read Our 1087 Reviews

Chamber Rating

4.2 - (1087 reviews)
636
247
98
37
69
  • C


    Apr 9th, 2024

  • Ernest Peebles


    Apr 5th, 2024

  • Jessica Jaschek

    Lovely hotel in a great location.
    Apr 4th, 2024

  • Deborah Mboya - DAM (777Debz)

    KARIM, the manager, displayed racism and a lack of respect towards senior citizens. I had an unfortunate experience at this hotel. I paid for my mother's stay from the 23rd to the 27th Dec 2023, and when she wished to extend, Karim refused assistance and shouted at her. It's disheartening that he raised his voice at a 70-year-old lady, displaying a lack of respect for senior citizens. The verbal abuse and refusal to help were unacceptable. I don't recommend this hotel due to the poor customer service. They should consider hiring managers with better customer service experience, and I now have concerns about my mother's safety there. Additionally, the hotel lacks proper customer service, hygiene, and housekeeping, and is abusive to their customers. Rooms: No housekeeping done. Dont recommend this place
    Apr 4th, 2024

  • Antoine Moseley


    Mar 28th, 2024

Read Our 1087 Reviews

About
Aloft Philadelphia Downtown

Combine comfort and style at Aloft Philadelphia Downtown, which has complimentary Wi-Fi, drinks at the W XYZ Bar and two event rooms to host meetings and parties. The hotel is walking distance from local attractions, including the Liberty Bell.

Contact Info

  •   215-607-2020
  •   (215) 861-1361
  •   Facebook

Brands

  • Aloft

Languages

  • English

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • DINERSCLUB
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Aloft Philadelphia Downtown?

A The phone number for Aloft Philadelphia Downtown is: 215-607-2020.


Q Where is Aloft Philadelphia Downtown located?

A Aloft Philadelphia Downtown is located at 101 N Broad St, Philadelphia, Pennsylvania 19107


Q What is the internet address for Aloft Philadelphia Downtown?

A The website (URL) for Aloft Philadelphia Downtown is: https://www.marriott.com/en-us/hotels/phlad-aloft-philadelphia-downtown/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0


Q How big is Aloft Philadelphia Downtown?

A Aloft Philadelphia Downtown employs approximately 20+ people.


Q How is Aloft Philadelphia Downtown rated?

A Aloft Philadelphia Downtown has a 4.2 Star Rating from 1087 reviewers.

Ratings and Reviews
Aloft Philadelphia Downtown

Overall Rating

Overall Rating
( 1087 Reviews )
636
247
98
37
69
Write a Review

C on Google

image


Ernest Peebles on Google

image

Business Response on Google Apr 7th, 2024
Thank you for the 4-star rating, Ernest!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Aloft Philadelphia Downtown. Thank you again for sharing!

Jessica Jaschek on Google

image Lovely hotel in a great location.

Business Response on Google Apr 5th, 2024
Jessica, thank you for sharing your high praises. It delights us to hear you appreciated both the delightful ambiance and the prime location of Aloft Philadelphia Downtown. We hope your travels bring you back to us in the near future.

Deborah Mboya - DAM (777Debz) on Google

image KARIM, the manager, displayed racism and a lack of respect towards senior citizens. I had an unfortunate experience at this hotel. I paid for my mother's stay from the 23rd to the 27th Dec 2023, and when she wished to extend, Karim refused assistance and shouted at her. It's disheartening that he raised his voice at a 70-year-old lady, displaying a lack of respect for senior citizens. The verbal abuse and refusal to help were unacceptable. I don't recommend this hotel due to the poor customer service. They should consider hiring managers with better customer service experience, and I now have concerns about my mother's safety there. Additionally, the hotel lacks proper customer service, hygiene, and housekeeping, and is abusive to their customers.
Rooms: No housekeeping done. Dont recommend this place

Business Response on Google Dec 17th, 2023
Deborah, it is unfortunate to read about your experience, especially concerning alleged disrespectful interactions. The Hotel requires a credit card for room charges and incidentals, but unfortunately none of the provided cards were approved, and we are unable to accept an incidental charge card via the phone call made to your children. We aim to provide unparalleled service and it's disappointing to hear that your expectations were not met. On the subject of in-room cleanliness and quality of service, rest assured that we adhere to strict standards and are continually working to ensure guest satisfaction. We take all such concerns seriously and sincerely hope for an opportunity to improve your perspective in the future.

Antoine Moseley on Google

image

Business Response on Google Mar 31st, 2024
Antoine Moseley, thank you for taking the time to rate Aloft Philadelphia Downtown. We're delighted to know you had a wonderful experience with us. We look forward to your next visit!

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Overall Rating

Overall Rating
( 1087 Reviews )
636
247
98
37
69

Write a Review

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