Firestone Complete Auto Care

The service was very good, Charles was very polite and kept me informed of the progress of the service being done on my car.
Apr 10th, 2024

Excellent Service
Mar 27th, 2024

My mother was at a Art/Craft Festival at Landis Valley and had a flat tire. Went to change it and found her spare flat as well. She luckily found her way to this Firestone repair shop and she was treated with with the utmost respect and fantastic service. The location's manager took it upon himself to personally aid in her repairs to expedite getting her back to her show quickly. I cant express how grateful I am for Sam W.'s (manager) professionnal service and providing excellent care to a woman who isnt 100% versed in vehicles and didnt take her to the cleaners like some shops love to do. This location should get 6 stars if I could give it! Thank you Firestone!
Mar 24th, 2024

The service was completed very fast and the staff were very friendly!
Mar 22nd, 2024

I apologize for the delay in this review...I am just back in town after a busy weekend out of town. I am a historic basket weaver and teach all over the mid-atlantic area. On Saturday I was finishing a 2 day class at Landis Valley Museum. When I was loading my car at the completion of my class and ready to go to my next event...in southern Maryland 4 hours away I was greeted by a VERY flat tire...it was raining. I had to unload half of my car so the museum's maintenance man could get to the donut...which was also flat...of course. I reloaded the car..he put the tire in the front seat of my car and pumped up the donut. I arrived at Firestone...a few miles away and walked in and said, " I am in trouble and I need help!" This was at 330 Saturday and they were open until 6. I figured I would be out of there about 6 since they were busy and I was going to probably cancel my Sunday event. Samuel Wellington, the Service Manager spung into action. He got the tire out of my car, donut off and tire repaired and back on in less than a half hour! He even put the donut in a huge plastic bag so it wouldn't get my car dirty!!I was so grafeful ...the price was very reasonable and the service beyond beyond. I was on my way by 4 pm. I made it to my host's home by 7:45 and I was thriiled. I cannot say enough words about these gentlemen and the service they provide!! Lancaster, PA you are lucky to have them...wish I lived closer!!
Mar 24th, 2024