CVS

Dear Clint, as the manager of the pharmacy, please note that when customers call to complain about the service or any mishaps, it is not a personal issue for them, but it is a problem that needs to be addressed. Customers usually call only when there is an issue and they expect prompt solutions. It is important that you do not take any frustration expressed by customers personally. A simple and polite conversation with the customer would resolve the issue. Understand the customer might not be a trained pharmacist or is aware of CVS policy as well as you know it. When you cancel their prescription, you should call the customer and let them know, they should not find out by opening the app and be shocked when they go to pay for their prescriptions. You should not hang up on them, yell at them, or use inappropriate language. As a leader, it is your responsibility to handle the situation calmly and professionally. Please note that the customer will be without their medication for three days now, and if any harm comes to them due to this delay, legal action may be taken. So, please ensure that such issues are handled in a prompt and professional manner. CVS Corporate has been advised of this issue.
Feb 17th, 2024

PHARMACY STAFF HAVE HORRIBLE CUSTOMER SERVICE
Jan 3rd, 2024

Horrible. Always waiting in line for more than 20 minutes. Today, the person behind me got checked out before me. Always a new worker at the register who doesnt know how to work the system. They also seem like they dont organize the medications correctly as it always takes them multiple tries to find the correct one. I am disappointed
Dec 30th, 2023

They have the best pharmacist ever, Clint Todd, and the whole staff are awesome and sooo friendly, Theyre working so hard and doing their best to make sure we get the medications on time, Also Despite of all the stress from work they welcome customers with a big smile on their faces.. I feel myself lucky that this pharmacy department is part of my familys health care team.
Dec 30th, 2023

the young lady in the pharmacy was pushy and rude. She rushed through my questions like she didn't care and practically threw my bag at me before moving onto the next customer. Do better.
Sep 20th, 2023