CVS

Zero professionalism on the phone from the employees.
Apr 7th, 2024

Slowest place I've ever visited in the entirety of Pennsylvania.
Mar 22nd, 2024

The pharmacy was very busy when I arrived for my vaccine appointment. It turned out that I was at the wrong CVS. I was nervous about the shot and thinking I would just go home. However, the pharmacist, Raj, was very helpful and got my info from the other store. Thank you, Raj and I hope you got your lunch break.
Mar 8th, 2024

I give up with CVS. It doesn't matter which state, store or hour it is you are sure to get rude individuals who hang up after you've been on hold forever, snap at you no matter how nice you are, and mess up your prescriptions... but it's ALWAYS your own fault. My doctors office accidentally sent in prescriptions to a CVS, so I knew I was doomed. When the quantity they called in was wrong they had to call in a new prescription with the right quantity, they called it in to a different CVS in town. Now try explaining why "No, I didn't already fill it at the other CVS. It's a corrected prescription called in to the wrong store..." Oh the attitude you get when things are going right is horrible. When there's a problem, or they have to think, you are REALLY in for it. Just avoid ALL CVS anywhere in the US. Something must be wrong with the company so that employees at all their stores take it out on customers. (Will paste this as a review at the other store I dealt with and got the same attitude, if allowed.)
Apr 1st, 2024

Called to calmly and respectfully about switching my prescriptions to a new location due to the difference in cost. When I called I got someone immediately which was awesome I know how busy they can be as I have seen first hand picking up scripts in-person. First person who picked up was a gentleman who said CVS Pharmacy how can I help you? I explained to them that I would like to transfer my medication I recently had ordered there to a new location because of the cost. Response was please hold. This is where it took a turn for the unprofessionalism, A young lady who I would agree is probably spread thin and has a lot on her plate picked up the phone saying CVS Pharmacy how can I help? I assumed she was informed briefly what my call was about from the gentleman who answered first since if he had to hand it off to someone else I assumed it was something he could not help me with but I explained myself again anyway not bothered however, she interrupted with whats your date of birth? I pausedand finished what I had to say and than said if you would let me finish speaking I could have easily given you that information. It came off uncaring and bothered by something that she came into work to do. So, the staff decided to all chip in on this unprofessionalism by placing me on hold as soon as they recognized my voice picking up the phone than for the third time picking up they just slammed the phone on the receiver to hang up on me. Its very sad that as adults they act like children at this Pharmacy, multiple times I have interacted with these individuals and I have been so polite and understanding in person and on the phone and this time it was just very sad and rude to be treated like that. Uncaring and bothered and very very unprofessional. Ive swore by this Pharmacy because when I came in person it was a service with a smile even when I can see that they are all visible worn out but it is not an excuse to be disrespectful and childish. I firmly believe if you are burned out or hate yourself or your job that much, find some happiness somewhere else.
Mar 14th, 2024