Spark Orthodontics of Harrisburg

Malika was very kind and respectful she made my experience great
Apr 2nd, 2024

I've had the worse experience with Sparks. The communication is insanely horrible. From the appointment setting to the billing department who is Mary (never returns a call). I swear they just have fun putting on braces and collecting money rather than treating clients with respect and giving them the most honest communication they can offer. EVERYTIME, I speak with someone is a different story and is beyond exhausting by now. Last time I left that place the doctor was so rude I swear I never been so embarrassed or felt like crying, so it does not seem to surprise me that I read a review that she left their crying. The nerve of Mary was "you can either pay $400.00 to get them removed or go to another practice." I better be getting my call from the regional Manager. I do not recommend this place. Not because of my experience because obviously everyone gets a different experience but in the long run trust and believe you will encounter some issues. Save yourselves!
Feb 11th, 2024

I started my braces journey before covid and all was Great with doctor Matt. Then he left and they got a new orthodontist named doctor Matt as well, he was horrid!! He had terrible bedside manner, dismissed my concerns, gaslite me, and tried to debrace me WAY before I was anywhere close to being ready. I left his office in tears close to 5 appointments with him before I had a terrible anxiety attack in office and was kindly transferred to another spark facility. Someone needs to look into Doctor Matt and do a formal review if one is not already in place. I Would not recommend this office at all!! Unless they get a new orthodontist.
Dec 10th, 2023

Sep 2nd, 2023

Had X-rays done in January and appointment made for braces to be applied ( I confirmed the appointment about 3 times via text and email) Went to the appointment and orthodontist stated he had no idea we were coming he wasnt prepared. After a rushed 5 minute conference we were given a referral for a surgeon to review the X-rays ( this took 4 months to complete via online conference) made another appointment with Sparks had a scan done for palette expander. Waited a month and went in for separators to be placed. Went a week later ( today) to have braces and palette expander put on. The expander doesnt fit! So they do another scan and make another appointment in a month to try again. This has been 7 months and 5 appointments of pure frustration. After todays appointment Im questioning why the actual orthodontist isnt the person that applies the braces etc he seems to just stroll around and check the girls that are doing the actual work. This is the only practice that accepts my grandsons insurance so I truly feel like Im stuck between a rock and a hard place. Its a 45 minute drive each way for us to go and it feels like every appointment has been a disappointment and wasted time. Can I trust Sparks to properly apply and adjust the items needed if its this difficult to even get started?
Jul 11th, 2023