Alamo Rent A Car

Bad from got go, my fianc and I show up and first I would have to wait because the cars are being washed. All of them?? Now they cant find my reservation, I provided the whole email with confirmation number, Finaly the problem is my Debit card. Its a Bank of America Visa debit. Those cards dont work with us, but sir we have used enterprise and Alamo in the past, with this card.. umm well mam its because this is an airport Alamo so thats why your card wont worknow Im genuinely sad because Im out here for surgery and was hoping to have a rental leasing up to it. Now Im stranded. Thanks Alamo you guys rock Edit, I reached out to care and nothing came of it
Mar 3rd, 2023

I just came from picking up my reservation and even though I had adequate money on my debit card they would not take it. My card works as both a debit and credit card. They still said no. Now I'm left in a lurch and alamo will never get my business again. I've used my card numerous times at Budget with no problem. Nothing anywhere in my reservation says I HAVE TO HAVE A CREDIT CARD! Thank you for ruining things for me Alamo. I should have stayed with Budget. I won't make that mistake again.
May 7th, 2022

QUICK AND EASY
Oct 5th, 2021

Check in process was super fast and easy. I was in/out in only a couple minutes. They even gave me a choice of 3 different vehicles--never had that happen before.
Jan 17th, 2021

The girl at the counter was very dismissive. She didn't try to help me out or fix the problem. She had a very "tough s#$%" attitude with me. I didnt know that at the airport location I needed a credit card when I made the reservation. I arrived at 12:30 when they opened, had my reservation, my payment ready to go, and I was pretty much denied completely all because of this lack of a credit card. She handed me a business card to call the local Alamo locations since they should accept debit cards, but they all closed at noon. (So why debit cards accepted everywhere but the airport?) So an Alamo employee doesn't know when the other local Alamos are open? When I tell her that, she didn't try very hard to help me out, or even have a sense of compassion, I was pretty much ignored. Like I said, she was very callus about everything. Never again will I rent from Alamo. So my money wasn't good enough for them. Cheaper prices or not, the customer service was horrible.
Dec 2nd, 2020