Hondru Chrysler Dodge Jeep RAM of Elizabethtown

Melissa Sexton _{on Google}

Feb 29th, 2024

Purchased 3-4 vehicles here. Our latest was a 2023 Jeep GC overland. I take both our vehicles here for service, as well. Definitely recommend Jesse Freeman in Chevrolet service and Eric Conrey in sales.

Jim Seibert _{on Google}

Feb 29th, 2024

Great place to buy a new or used vehicle, ask for billy

Stephanie Patterson _{on Google}

Feb 16th, 2024

I brought my Jeep here to get serviced for years. I LOVE the online scheduling and evening pickup options. When my lease was up, Kolin helped me purchase a new vehicle! He was so knowledgeable and friendly to work with. I never felt pressured to buy, even though it was close to closing time. It was a pleasant experience all around! Thank you, Kolin and everyone at Hondru Jeep.

Alyson Snyder _{on Google}

Mar 30th, 2024

Where to begin: As of March 9th I had purchased what was to be a Certified Pre-Owned vehicle from your dealership. Let me start out by saying my husband and I thought that we were going to be taken care of better at your small dealership than at some of the bigger well-known dealerships in our area. While Kolin was nice and friendly it seemed he had either too much on his plate or poor time management. He gave us the key to test drive the 2021 Jeep Grand Cherokee Larado. As it was raining that day we immediately noticed that the windshield wipers needed to be replaced. I had also noticed upon first glance that the rotors looked pretty rusted. When we returned from the test drive my husband noticed that they drivers side headlight was out. As discussed with Kolin, we would like the wipers replaced, the headlight fixed and a confirmation on the oil change as the display was showing it was to be changed soon. Since that was all agreed upon we decided to move forward with the purchase, Kolin was running around doing other things. He had asked which of us was the faster typer and left it up to myself to fill out what I believe was a loan application.
After that we received some numbers as to what the payment would look like prior to them running my credit. We never saw the numbers prior to signing the papers as to what the payment would be with my credit score and the down payment. After that we had to wait for the finance guy because he was busy. We went to lunch and then returned.
Finally, we got to see the finance guy. He never truly pointed out what the payment was or who I would be financing it with but jumped right into the gap insurance. Only then did I notice what the payment was going to be a month and then told us who the loan would be with. I then signed all the documents and was then told that they did not accept credit cards. We agreed that since the Jeep needed to have a few things fixed prior to us driving it off the lot that my husband would bring the down payment check on Monday March 11th when he was to pick up the vehicle.
Monday March 11th rolls around and my husband doesnt hear anything from Kolin in regards to the vehicle being ready for pick up until later in the afternoon. Not to mention my husband only received a text message and not a phone call when it was ready. We live about 30 minutes away and Kolin was very unclear if it was even actually ready. Upon my husbands arrive Kolin was nowhere to be found. He apparently needed to go deliver something elsewhere instead of dealing with a customer he just completed a sale with. After further inspection by my husband it appeared that the tires were in worse condition than we originally thought. Not to mention there was NO gas in the vehicle when it was picked up, less than 1/8 of a tank.
So my husband and I took it upon ourselves to have new tired put on, additional money I was not expecting so soon to be spending. We had new tires put on March 23rd. As of Today April 3rd, we had our usual mechanic give it a once over/safety inspection as we didnt feel confident in the inspection that was supposedly performed by your dealership. Come to find out the front rotors and brakes need to be replaced, another additional cost that should not be the case when someone is purchasing a vehicle, whether is new or used or what was listed a Certified Preowned.
How does a vehicle pass a certified preowned check list when clearly the rotors and brakes were in poor condition, not to mention the tires, headlight being out and the wipers were also in poor condition.
I will NEVER purchase another vehicle from this dealership from the poor sales to the poor quality in a product that was to have and extensive inspection to qualify it was a certified preowned. I am very unhappy with this whole transaction.