Chipotle Mexican Grill

sanket nemade _{on Google}

Jun 23rd, 2023

I ordered burrito bowl with all toppings & rice but received only with meat. Nothing else was in that bowl. I went to location, manager ignored my request. Very rude staff. I request Chipotle management to change the staff.

Mallory Esterly _{on Google}

Jun 15th, 2023

Ordered on the app for 11am pick up. The food was not ready when I arrived at the store. I understand they only open at 1045am, and I know thing happen. But I live 5 minutes away, and by the time I got home, my entire order was cold. It's completely unacceptable. This is the second time this has happened. Would not recommend wasting your money here.

Craig Waddell _{on Google}

Jun 15th, 2023

This is by far the worst chipotle Ive ever been to. Every time Ive had to order at this location the order is completely wrong every single time!! They have not once gotten an order correct. Avoid this chipotle if possible.

Rima Kolhe _{on Google}

Jun 14th, 2023

I recently had a very bad experience at Chipotle (Krocks Rd, Allentown). (To be precise this incident happened on June 16th). I had ordered a Burrito bowl through DoorDash. Although I had selected all toppings while placing an order, all I got delivered was just a few pieces of meat in my bowls. Thats it!
I had paid a full price for the burrito bowl, but almost all the other toppings were missing. I drove to Chipotle to see what the issue was, the cashier at Chipotle said that it was DoorDashs fault. They could see only meat as an ordered item in their system.
But when I pulled out the Order History and receipt from DoorDash app, I could see all the toppings were selected in the order placed. I showed that to the Chipotle staff, but they kept on denying to give me the correct order. Managers behavior was unethical and rude. He didnt have a basic decency to hear me out. He had the audacity to say that theyre not liable for whatever happened and he he left just like that.
It doesnt make any sense why Chipotle charged me a full amount for Burrito Bowl ordered through DoorDash when all they could see in their system was only meat. If that was the case, then they should have charged only for meat. I was asked to resolve this issue with DoorDash and they handed me only the meat. Such a pathetic experience!
1. I didnt get Burrito Bowl which was my original order, 2. I had to drive to Chipotle just because they got me wrong order delivered, 3. the manager didnt have a decency to hear me out/resolve this issue 4. The order wasnt rectified even after conveying the disappointment.
This is absolutely a bad customer experience - both on Chipotle and DoorDashs end.