Shoe Mill - Salem

I've always liked buying shoes at the shoe mill until today. Once I mentioned I needed shoes that fit my inserts the salesman went into "know it all" mode. The salesman blasted me the ENTIRE time with his info, talked at me, not with me, didn't listen, cut down the $500 inserts a foot doctor had made for me, assumed I didn't have any knowledge ... I could go on!!! I just wanted to have a nice experience shopping for a pair of shoes, instead I left in tears. This guy is either running people away from ever coming back to the store ( like me) or he is bullying and pushing people into having to listen to him and then buying a shoe they really don't want! NOT A HAPPY CUSTOMER!
Mar 23rd, 2024

Super friendly and knowledgeable. 3rd pair of shoes from them
Feb 28th, 2024

VERY VERY bad customer service! They were very rude and disrespectful! They have overpriced shoes but what's worse of all is the customer service! Expect being yelled at!
Dec 31st, 2023

great service from Peter. Located what I wanted, proper size and had me in and out in minutes. Go see them!
Sep 2nd, 2023

I had the greatest shoe buying experience of my life here today. Mike was an absolute gem and as soon as he saw us, went right to work on finding the perfect insole for me! Even went as far as to give me a pair of wedges for my foots supination issue, which the store does not even sale! He is a shining example of not only customer service but customer care. I will be bringing all of my business here to improve my foot health. Thanks again Mike! I truly appreciate you and will be sharing the word.
Aug 7th, 2023