Home2 Suites by Hilton Salem

I should have left up my original review as a starting point. That review revolved around the toxic and rude behavior of Sherri, front desk. And I took it down bc her boss begged me to do so despite the fact that I clearly stated I wanted an apology from Sherri. (Who still took every opportunity to be rude thereafter) So skipping to the last day of my stay, which was for business but unfortunately I ended up with COVID during my stay instead. All day the hotel was loud, multiple things between housekeeping, dogs barking/crying and I didnt complain. Its not something anyone can really do much about. I also noticed at one point my TV changed from my name to Allison. So I called the front desk to ensure my room was not checked out. Sherri answered of course and very condescendingly told me that Id been there a few days so no I wasnt checked out. Idk wth that meant but she further said it was a tv system issue. I said ok. Well housekeeping knocks not once but twice. I was sick in bed so I scramble to put clothes on but they walk away. I get back in bed. Now they knock again and also open the door. I was pretty annoyed. I said I have DND on the door! When I talk to the housekeeper she confirms my suspicions that I was checked out according to her paperwork and that the mysterious Allison had been checked in. So, the day goes on and now its check in time. The true insanity that is guests that have zero respect for others or common sense is baffling. The group of 4 adults in the hallway loudly chatting for 20 min, the parents hollering to their kids and allowing them to run down the halls, its all insane. But what could I really do? At one point or another a group check into the hotel above me. Its clearly adults. Again with the loud voices but also slamming and I mean slamming stuff, like they might have rearranged furniture and the stomping. It was insane. I call the front desk and it pretty quickly stopped. Just for sake of storytelling Ill mention the women that paced beneath my second story window with two small barking dogs. I know. It was still daylight. And they were dogs outside. What could I do? So eventually she leaves and its about 7pm and a family with two small children check into the room that I share an adjoining door with. Its currently 10pm and Im still listening to screaming, crying, jumping, and running. Now I can assure you Im no ones favorite here but I tried to call the front desk and have done so on repeat now, bc Im not able to sleep anyways, and she either lets it ring out or she answers and hangs up on me. Amazing. Its 1015pm and I have to leave in just a few hours to go to the airport. On apparently zero sleep. I should add that I work in healthcare in a 100% travel position. Ive heard a lot of things and over the past year Ive prob had to call down a noise complaint twice. I think only one time did that actually result in a positive outcome. The first issue I had with Sherri was just an overwhelming lack of decency. Her boss called me and did a decent job of understanding and apologizing. I particularly liked the spin she put on being in her role and really caring about the guest and the guest experience. Maybe share that with the person working right now that has hung up on me four times and let it ring out at least three? Maybe share that with security? Perhaps you should hire security? Its not okay to allow families to completely disrupt other travelers. At some point it turns into an appropriate time to be quiet, and like me or not, you still have to deal with it. Its 10pm! After all the noise and bad behavior, NOW - its appropriate for me to be frustrated. But now, your front desk has decided Im no longer a worthy enough guest to answer the phone. You deserve this review and it will not be removed.
Apr 4th, 2024

I would recommend this hotel, clean, modern and for a reasonable price. Free breakfast is OK, but you get what you pay for. Safety: There are no problems with this location.
Apr 2nd, 2024

Great hotel! New and very clean!
Mar 13th, 2024

Great front desk and in I always have a good no parking spot where I can see my ride fromy room always in plenty of parking good water in pressure cozy rooms.
Mar 6th, 2024

Excellent hotel
Feb 23rd, 2024