Oregon State Credit Union

Jodie Kainoa _{on Google}

Feb 23rd, 2024

This is my second time trying out this credit union. First time several years ago they would not give me back my money from savings account. Financed a vehicle with them through a dealership. Customer service was terrible (even from bank manager) when trying to set up account services. Online banking is behind the times. Difficult to make payments with out extra fees for this or that. Needless to say I am switching to another credit union.

Kali Knight _{on Google}

Jan 24th, 2024

Making it very difficult to pay your credit card bill online is not the move. You now either have to call and pay a $10 processing fee, send a check, or jump through 20 hoops to pay your bill. Closing my account with them ASAP for lack of consideration and convenience.

Josh Lawrence _{on Google}

Mar 13th, 2024

This places customer service has gone down the drain. We've had an account with them for nearly 9 years, have always kept our accounts in good standing, never a reason to treat us the way they did yesterday. I went in to deposit a large check from my employer, a commission check. (Same employer who direct deposits my paycheck to this credit union every 2 weeks). I usually get one every quarter based on sales. They refused to have the entire amount available immediately, which they usually do. Granted this check was larger than it has been recently, however, they have deposited entire checks larger than this back in December 2018, March 2019, and March 2020, though each time having to argue with them to do so. This time, they refused, and are making me wait 11 days to receive the full amount of MY money. Its bad enough that I've had to wait 3 months already to receive these funds in the first place, but to have this credit union be so blind to treat me like I'm some stranger off the street and not to look at our account history, is enough to make one reconsider about where they do their banking. If you're wanting YOUR money today, don't go here. They can't help you
**Response to Owner - The branch manager is the one who told me this when I was at the branch, so she's well aware of the situation. Easy way to fix it, put all the funds through today**

W B _{on Google}

Dec 28th, 2023

Word of warning: this place is the definition of a predatory lender. Have had nothing but issues with our car loan. Then finally, upon paying it off, they sent a letter stating our account had been closed. I saved the paper confirmation and everything. But do they care? No. Come to find out they opened up a savings (they have no proof in which we opened up said savings account the month we paid our loan off) in which they charged 5.00$ a month. The account was in negative status as we had no idea it was even opened and called to close it. Was told we would have to get a call back from an account specialist to close it (???) surprise they never called so we now have to keep calling back to get it closed so it doesnt mess up our credit. We had issues throughout our entire loan process as well so Im not surprised in the least something like this happened upon paying off our loan. Horrible bank. Im shocked they have not been investigated and so relieved to be free of them soon.