Unitus Community Credit Union

Horrible experience with their lending department. DO NOT USE THEM for loans, car, rv, house..... They change the rules on you and take forever to answer. Absolutely ridiculous. Went to a different credit union and was shocked at the difference in service. DO NOT USE THEM! There are better credit union out there. Horribly mismanaged staff in my opinion.
May 10th, 2022

My wife and I recently opened a business account with Unitus and the staff was so helpful. I especially want to thank Ryan G. (T1528) and Nathan A. They were the two who helped us with setting up the account, obtain a business credit card and wiring funds. Thank you guys, I really appreciate it!
Mar 5th, 2022

Just got our mortgage refinanced through Unitus. The whole process was a breeze From the mortgage side with Phaysy Allens professional attitude, she was very helpful every step of the way. Shes a real asset to this financial institution and I wish her all the best. Austin Anderson, was also very helpful in opening our new account. You can expect professionalism as you walk into this Salem branch. Kudos to all of you and keep up the great work that you guys are doing
Mar 4th, 2022

Just refinanced my home through the Salem branch. Great people. Very professional and wonderful to work with.AAA+++
Mar 2nd, 2022

I have been a very satisfied member of the Unitus Community Credit Union family since high school. Over the 35 years I have been a member, since it was Telco, Unitus has been there for me at every single major life change. Before 9/11, there was a travel agency and an auto locator service available. We planned our honeymoon to San Francisco and Disneyland through them, and bought our first new car with their help. Unitus has been our mortgage lender for both of our houses and has helped us refinance when we needed to build a garage or get cash out on the home's equity. We recently needed to take out a substantial loan for business expansion and it was a somewhat complicated situation. As she did for our second home purchase and subsequent refinance, Phaysy Allen found the perfect solution to our new challenge. She understood exactly what we needed, listened to all our questions, walked us through the many detailed steps, and was there if we had any questions. She handled every step, from the initial prequalifiation application, through the final deposit of the money into the account. Even way after banking hours, she called and alerted us to the next steps that needed to happen. She was so patient and calm, with outstanding customer service. I told her I would panic if I ever found out she was no longer with Unitus. Phaysy is fantastic but I can also attest to the fact that every staff member with the company is great. The Market St branch in Salem is our closest one and it's a pleasure to go there. They are always very friendly and it never feels forced. The whole team is devoted to finding the best solution to your needs. Every. Single. Time. Unitus has been my only bank even when I lived out of state. I will never use anyone but them.
Feb 9th, 2022