The Kroc Center - Salem, OR

The website is not really disclose the true cost of memberships. Registration fees
Mar 19th, 2024

The staff is extremely rude, showers are filthy and always broken with only cold water. The main issue is the staff and it starts with the manager.
Feb 25th, 2024

Feb 13th, 2024

Feb 12th, 2024

I love paying $40 to swim and be treated like an inconvenience when asked to use a changing room/restroom with my 5 yr old and 3 yr old. They were all locked. Nobody was in line, didn't even notice there was a line because I had never been. Was chastised for not waiting in line for them to notice me lol and then offered a room with soap and suds all over the floor after asking politely for a room that was obviously being mopped down. I'm carrying two toddlers who kept slipping and I could've easily slipped and fell, no cleaning signs were up either. Would've been fine waiting for one also but there was no productive communication with whomever was assisting me, if you can call it that. This was hilarious after reading so many signs and dealing with the lifeguards on power trips enforcing the rules lol After the rude encounter I honestly was so disappointed in this place, still am obviously. I went and discussed at the front desk and they offered a complaint card. I'm sure that will get me far. Talk to your staff and your lifeguards. On your phone while guarding? Turning the slide on but don't have any guards at the top for safety and guidance for kids. Annoyed when they get the courage to go ask to go on it? Honestly the only thing the lifeguards kept doing was telling the adults to get out of the hot tub because of the rules about being in arms length with younger kids it's apparent they only care about certain rules but not others.Take the money spent on marketing and signs about the rules and invest in training your staff on the basics of common courtesy. Not worth the money.
Feb 23rd, 2024