Family YMCA of Marion and Polk Counties

I signed up for a membership was charged the highest income level charge without even asking. The person who input my information entered it wrong (last name as first and middle as last) wrong address and wrong email so when I went to use the membership they couldn't find my account and the manager was very rude. I kept getting charged and had to dispute with my cc company. When I was charged again, they still couldn't find my account (rude manager again) and then we found it by trying different combinations of my name. They were not helpful nor apologetic. I finally was able to cancel my membership but only because I persisted.
Apr 3rd, 2024

They are open at limited times and constantly closed on holidays. The weight room is limited with their equipment selection. There are lots of members with poor gym etiquette. We got a membership so my fiancee could lap swim. She has been hit on by another member during lap swim. She doesn't feel comfortable swimming by herself now. She has been approached by teenage members in the parking lot, telling her how "Hot" she is asking for her phone number. Very inappropriate behavior by members. Overall it's the worst gym I've been a member of and we're looking for a new gym.
Apr 2nd, 2024

Mar 10th, 2024

Everything is limited small hours on everything pool, daycare, basketball, gym!! Sucks price is good for family plans etc but just limited on all sections
Mar 1st, 2024

Went recently to this ymca to go swimming with a day pass as the website for this location stated they offer day passes, got to the front desk and was pushed to get a full membership instead. The front desk girls were kind and offered apologies for the misunderstanding between their website and reality and gave me a flyer for all membership pricing instead.
Jan 31st, 2024