Capitol Chevrolet Service Department

PAY ATTENTION TO THESE ONE STAR REVIEWS! There is certainly a pattern of service issues not being rectified and customer contact attempts being ignored. We have a 2020 Chevy Silverado with less than 25k miles on it as it is RARELY used. We have our daily commuters and the truck has occasionally been used for long trips (for the space and comfort) and to transport various items as necessary. The tires are original and it has only ever been serviced at Capitol Chevy. Approximately 2 years ago we had the tires rotated, at Capitol Chevy. The truck didnt get used again for a while after that. When the truck did get used again, it was for a longer distance trip and my partner noticed the drivers side rear tire was losing some air, very very slowly. Not much was thought of it because it was such a slow leak. So we added air and finished the trip and then it sat for a while again. The leak in only one tire remained persistent though, so air was added as needed and we eventually took it to Costco to have them add air and see if there was a hole in the tire. Costco informed that the wheel itself was cracked and that because of said crack the bead wouldnt seal which is why we were losing air. The tires themselves were fine. We were perplexed at how we got a cracked wheel! We were advised that we would have had to hit something very hard at the right angle to crack the wheel, but if that had happened there would certainly be damage to the tire. So, the conclusion was that the damage must have happened when the tire was off. The only time the tire was off was when it was on the lift at Capitol Chevy. MULTIPLE calls have been made and voicemails have been left for the manager at Chevy to discuss what we had been advised and to gather their expert opinion on the matter as well. My (soon to be) mother in law made the first call and was told she would be called back by a manager. She then forwarded said managers number to me, and I have called and left at least 4 voicemails with no return call. What would appear to be a business avoiding fixing a very expensive mistake. Not a risk worth taking. Find a more reputable service dealer. * Little update - we ordered and paid for a new 20 OEM machined black wheel to match the damaged one. Went to a local tire shop to have the original tire put on the new wheel (the tires that came on the truck when bought new are still in the green). They found zero damage to the tire after removing it completely. This confirms that the damage happened to the wheel while the tire was off which was only ever at this Capitol Chevy.
Apr 5th, 2024

My car was worked on in a timely fashion, and the technician who waited on me was friendly and thorough with his explanation of what being done with my vehicle. Thank you
Feb 27th, 2024

This place sucks! Ive called them Thursday and Friday left 4 messages each day with no call back. I have a 2020 Silverado with a water leak in the cab and needing service. I bought the truck here but apparently the service department doesnt want to work on anything. Maybe I shouldnt have told them about the leak, may be too much work for them!
Jan 12th, 2024

Dec 29th, 2023

This place is the worst ! They begged me to come back as a customer. I gave in and went back just to get the same treatment. Service department is the worse service department I have ever been to. I would not recommend this place ! Note: The service manager called me and apologized about his former employee actions and behavior. The guy that caused me to give a bad review is no longer there. Kudos to this service manager ! He is a class act. I will be taking my truck back to them.
Oct 31st, 2023