Budget Truck Rental

These guys are amazing. Super friendly & helpful. I rented a moving van. They let me know to contact my insurance company prior to arriving if I was trying to use my personal insurance. Told me exactly what to say to be prepared when I show up. Told me the insurance price per day w/ them in case I couldnt use my personal. But, I could so it was all good. When I went to pick up the van they were quick and diligent. They checked the van for any damage. Which the van was brand new and no damage. The van has Apple car play, Bluetooth, AC, rides like a dream & is the nicest moving van Ive ever seen. Love that they keep up to date with modern vans. Overall, these guys raise the bar on how renting a truck should be done. I would not rent from any other company.
Mar 30th, 2024

Atrocious customer service. Picked up a one way 16' truck to move from San Diego to Portland. Upon returning the truck to this location I was informed that I was responsible for providing copies of my paperwork so they could properly bill the SD location for gas. I was specifically told multiple times when picking up that the gas was at 7/8th of a tank and to return it to the same level. If you don't, there's a $30 fee plus $10 a gallon to fill to the right level. I send what I was given but it wasn't enough (apparently he needed the walk through copy and couldn't pick up a phone and do it himself) for this branch operator who proceeded to attempt charging an additional $72 for doing what I was told picking up. First time I've ever experienced a business putting the onus on a customer to do the work for them. Do not rent from this location, you'll regret it.
Mar 17th, 2024

Sep 20th, 2023

Had the worst experience with budget from beginning to end. I moved across states and the 1. Did not honor the price they originally quoted me in an email and charged me over $200 dollars more than originally quoted. 2. The truck was horrendous, dirty check engine light on and front passenger tire was messed up. 3. When returning the vehicle the associate argued with us that because the fuel gage wasn't OVER the full line but on the full line it wasn't full and they wanted to charge me an additional fee. I DO NOT RECOMMEND USING THEIR SERVICE! I was disrespected, treated poorly and argued with every step of the way.
Sep 15th, 2023

Dont rent from here. Horrible experience. They said I didnt return the truck but I did. Spent two hours arguing with them and then they found the truck. It was a paperwork error on their side. Dont rent from here. Rent from Enterprise down the street.
Aug 8th, 2023